Assistant General Manager - Marriott Boca Raton

Reports To: General Manager

Supervises: Front Desk Manager, Security Supervisor, Executive Housekeeper

Job Purpose: To maintain the rooms, engineering and security departments of the hotel, maintaining established

revenue, cost and quality standards. To act as liaison between General Manager and department managers. To meet or

exceed hotel budget, guest satisfaction guidelines and franchisee expectations.

Job Responsibilities:

• Other duties as assigned.
• Ensure that daily inventory is managed to maximize all potential room revenue and ensure that budgeted room revenues are met.
• Oversees development of new programs that result in an increased level of guest satisfaction and operational excellence. Receives and responds to guest complaints in a timely manner.
• Supervise an ongoing maintenance program, which includes the internal and external areas of the hotel. Readily meets all financial obligations and safety regulations.
• Ensure high associate morale by rewarding team members who meet or exceed guest expectations.
• Generate an atmosphere that provides security and safety for all internal and external guests.
• Oversee transient & package advertising opportunities and ensures hotel participation in brand specific programs.
• Oversee implementation and development of all training programs.
• Monitor and maintain the property specific cleanliness guidelines.
• Maintain compliance with all local, state and federal laws and regulations, directly involved with all hiring and disciplinary decisions.
• Establish and maintain cost control systems for all rooms-related inventories. Participate in the development of short term and long term financial and operational plans for the hotel.

Job Skills:

• Ability to read and interpret business records and statistical reports.
• Excellent communication, presentation and listening skills.
• Ability to make decisions based on production reports and similar facts, your own experience, and personal opinion
• Computer skills including word processing, spreadsheets & familiarity with brand specific Property Mgmt Systems.
• Ability to analyze and interpret policies established by administrators.
• Ability to use mathematical skills to interpret financial information and prepare budgets.

Education : Bachelors Degree in Hotel Management, Business or related field

Experience : 2 years supervisory experience in operations with 2 years line level operations experience, and

2 years of direct sales or retail trade experience; OR, an equivalent combination of educ. & exp