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Assistant General Manager Jobs

Company

Pacifica Hotels
Address , Shell Beach, 93449
Employment type FULL_TIME
Salary $65,000 - $75,000 a year
Expires 2023-10-19
Posted at 8 months ago
Job Description

Pacifica Hotels is actively seeking a knowledgeable Assistant General Manager who is passionate about guest services to join our team at Spyglass Inn. The Assistant General Manager will work alongside the General Manager to help lead a dedicated team to provide an exceptional guest experience.

Spyglass Inn invite guests to an oceanfront experience designed to help you relax at every turn. Embodying casual elegance in our newly renovated Shell Beach hotel accommodations and a commitment to thoughtful service, Spyglass Inn is a bright destination for romantic getaways, family vacations, as well as meetings and events. A premier choice among hotels in the Pismo Beach area, Spyglass Inn is nothing less than majestic.


Core functions of the position, but are not limited to the following;
  • Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
  • Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
  • Oversee and ensure accountability in all aspects of Guest Service Team’s performance. Responsible for all front office activity during scheduled shifts.
  • Check time cards to posted schedule.
  • Check room attendant's list and ensure room availability status is accurate.
  • Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
  • Monitor and adjust room availability status.
  • Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Salary Range: $65k - $75k

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Required

Personal Skills: • Highly organized and efficient • Ability to make timely, effective decisions • Ability to maintain effective guest relations • Excellent communicator and team motivator
Professional Skills: • Proficiency in MS Office Suite • Experience with hotel operations software programs • Skillful in project planning/ tasks and able to prioritize projects/ tasks
2 years: At least 2 years hotel experience as Front Desk Manager or progressive front desk responsibility.

Licenses & Certifications