Assistant General Manager Jobs

Operating since 2003, Mina Group currently manages more than 35 concepts around the world. At Mina Group, impeccable service is not just our ideal, it is ingrained in everything we do. Rooted deep in our foundation is the concept of Kaizen, the art of making great and lasting change in small steady increments. By embodying our values of adaptability and fluidity, we cultivate a whole new sense of hospitality that is uniquely Mina.

Assistant General Manager - Bourbon Steak

The Assistant General Manager Position provides administrative, technical and analytical support to the Kitchen and Dining Room Management teams, under the supervision of the General Manager and Assistant General Manager. This position will collaborate with internal and external partners to accomplish all administrative tasks relating to the organization and business operation of BOURBON STEAK and our partner FOUR SEASONS. The Assistant General Manager contributes to the planning, organization, and training necessary to achieve restaurant objectives in sales, costs, employee retention, communication and awareness, guest service and satisfaction, food quality, and compliance.

GENERAL EXPECTATIONS

• In partnership with the management staff, ensure that service standards are on par with all outside accreditation sources, including but not limited to: Zagat, Gayot, Mobil, AAA, Wine Spectator, and Michelin. Adhere to the service foundation and philosophies established by BOURBON STEAK
• Understand the philosophies of management and its owners. Display consistent attention to detail and follow through of all BOURBON STEAK and our partner FOUR SEASONS policies.
• Act with integrity, honesty and knowledge that promote the culture, values and mission of BOURBON STEAK.
• Represent the restaurant professionally through effective communication, cooperation and relationships with all business partners.
• Ensure that all guests feel welcome and are given responsive, professional, gracious service at all times
• Collaborate with the management team to create a culture and restaurant work environment based upon respect; foster opportunities for the team to learn, grow and develop their abilities.
• Understand all programs, procedures, standards, specifications, guidelines and training protocols.
• Offer positive solutions to problems or issues and be a voice that is part of the decision making team.
• Perform all aspects of the position with efficiency, respect, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.

Essential Job Functions

The Senior Restaurant Manager’s responsibilities span several departments both internal and external to the restaurant, and are organized into the following categories:

• HR & Labor
• Office/Admin
• Dining Room Service
• Maintenance
• Financial Reporting
• Accounting
• IT
• Public Relations
• Menus

These job functions include but are not limited to the following duties; other duties may be assigned.

Dining Room Service

• Support FOH team in all aspects of dining room service.
• Maintain Monthly management notes in order to establish guidelines for service and restaurant operations into the future.
• Assist the General Manager and Assistant General Manager in overseeing the day to day operation of restaurant
• Conduct pre-shift meetings keeping staff informed about developments in the restaurant, the industry and the future.
• Ensure continuous improvement in quality of service, operational effectiveness, and employee retention and satisfaction.
• Offer feedback to contribute to the Captains and Sommelier evaluations.
• Oversee the Host department to ensure that the guest experience at the door meets restaurant standards and that guests are greeted warmly and with hospitality.
• Support captain, hostess and floor staff in pre-opening responsibilities.
• Maintain a consistent level of business for the restaurant ensuring that its budgeted targets are met
• Conduct staff interviews and make recommendations for observations and hiring.
• Supervise Captains in their running of the dining room service.
• Supervise guest/hourly employee interaction during service hours.
• Identify and manage all aspects pertinent to providing guests with the atmosphere standard set by management upon opening (lighting, music volume, crowd density, etc.)
• Write the weekly staff schedule. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when, and as needed, and that labor cost objectives are met.
• Organize and lead staff training classes and food & wine seminars. Demonstrate commitment to making all the current staff and management better.

Hr & Labor

• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Responsible for verifying daily time clock entries and making corrections as necessary in Micros.
• Liaise with the HR department to ensure that the recruitment process is ongoing and that interviews are being conducted on a regular basis.
• Know, follow, and implement all policies and procedures regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules, standards and procedures.
• Audit time clock and labor reports daily. Follow up with staff and managers on anomalies or outstanding issues.
• As necessary, schedule labor according to business levels and staffing needs. Alert General Manager and Executive Chef to potential overtime in advance.
• As necessary, accurately costs-out kitchen and dining room schedules along with sales forecasts to ensure scheduling is on-par with budgeted labor percentages.
• Learn BOURBON STEAK policies and standards for HR administration. Responsible for all paperwork and follow-up for hiring process, performance documentation and termination. Is communicative and responsive to HR needs and requests.
• Serve as primary, on-site HR contact for all BOURBON STEAK employees. Facilitate questions or staff issues regarding benefits, reimbursements, health care, transit costs, direct deposit, sick pay etc.
• Facilitate and administer all workers comp paperwork and claims with BOURBON STEAK
• Primary liaison for BOURBON STEAK Human Resources Department.
• Submit complete and accurate time clock and labor reports to the BOURBON STEAK accounting department for processing. Understand all BOURBON STEAK payroll practices.
• Conduct staff interviews and make recommendations for observations and hiring.
• Ensure that staff receive time clock numbers in Micros within 24 hours of their start date.
• Coordinate staff reviews with General Manager, Assistant General Mnager and Human Resources Generalist.
• Ensure all HR paperwork is completed accurately and that new employees move through the interview and new-hire process in a timely manner. Follow up on any outstanding items on behalf of BOURBON STEAK HR Department.

Accounting

Code all liquor, beer and restaurant-related invoices for correct payment.

Ensure that all monthly liquor and beer transfers are accurate and up-to-date.

Prepare month-end accrual sheet for any uncounted invoices and credits.

Collection

Assist accounting department in collection of outstanding balances from hourly employees (ie. shortages of resolved bar banks , gratuity refunds, etc)

It

• Schedule, supervise and sign-off on any on-site technical work completed by independent contractors.
• Participate in the development for specifications for IT equipment, products or substitute materials.
• Serve as primary on-site contact for off-site IT consultant
• Troubleshoot all computer, audio. POS and miscellaneous electronic equipment on-site.

Public Relations

• Create and update all restaurant promotional materials and private dining packets.
• Update restaurant website with all current menus, wine lists, special event and private dining information.
• Assist, as necessary, with on and off-site special events and photo shoots.
• Liaise between the restaurant, Special Events Coordinator and Public Relations Department.

Financial Reporting

• Maintain effective costs based on historical cost percentages, sales, and profits.
• Prepare all financial reports for BOURBON STEAK Weekly Manager Meetings and monthly Profit & Loss reviews.
• Provide food and beverage cost analysis as needed.
• Facilitate monthly Profit & Loss review meetings. Participate in owner’s P&L review.
• Complete online Daily Labor Summary and keep current with all applicable data.
• Assist with the writing of restaurant budget(s).

Discipline

Assist General Manager and Assistant General Manager in distribution and delivery of documented employee incidents.

Office / Administrative

• Maintain Monthly management notes in order to establish guidelines for service and restaurant operations into the future.
• Source, order and re-stock all restaurant office supplies.
• Attend weekly management meetings.
• Understand all systems in the restaurant and ensure that each is in working order. Maintains Crash Kit, Maintenance and Restaurant POS and Reservations System Emergency Contacts for use in the event of an emergency in a manner that any management team member could access the necessary information.
• Check restaurant office voicemail and correspond as necessary.
• Attend Millennium Tower Manager Meeting (Bi-Weekly)
• Prepare various operational reports; keep records pertaining to purchases, sales and requisitions. Develop relationships with internal and external customers with effective communication.
• Responsible for overall office organization.

Menus

Type, format and distribute all restaurant menus. Check for spelling, font, grammar and content. Share the menu with other chefs and restaurants via email. Archive Menu Matrix. Proofread menus for all BOURBON STEAK when necessary.

Maintenance

• Coordinate any meetings regarding Dining Room repairs, maintenance or construction of BOURBON STEAK Development. Follow up as needed.
• Supervise repairs and maintenance of facility.
• Coordinate punch list for Dining Room cleanings and upgrades to the physical plant in concert with BOURBON STEAK Development.
• Serve as primary liaison with all exterior maintenance agencies, city inspectors etc.
• Fully understand and comply with all federal, state, county and municipal regulations which pertain to health, safety and labor requirements of the restaurant, employees and guests.
• Serve as point of contact for Millennium Tower personnel.
• Facilitate and negotiate all maintenance contracts.

Supervisory Responsibilities

Indirectly assist in effective management of the restaurant. Carry out supervisory responsibilities in accordance with the restaurant’s policies and applicable laws.

Required Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication and organization skills. Ability to interact professionally and diplomatically with a variety of business partners.
• Bachelor’s Degree and /or Culinary degree preferred
• Minimum 2-3 years of culinary service experience, preferably in a fine dining environment.
• Fluency in Microsoft Office Suite: Word, Excel (Advanced ability), PowerPoint
• Prior experience with accounting software, POS systems, and payroll/HRIS systems.

Language Skills

Ability to read and interpret general business documents. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers, guests and BOURBON STEAK Executives.

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