Assistant General Manager - Tatte 14Th Street

Description

The Assistant General Manager (AGM) is the face of Tatte within our communities and to our guests. The AGM supports all facets of café operations dedicated to delivering a warm, authentic and inspiring environment for both guests and team members, to thoughtful leadership and to overall restaurant performance. Our AGMs will work side by side with the FOH team and in partnership with Savory team to drive total four walls quality, standards and performance. AGMs are passionate about delivering on the smallest details to uphold and grow the Tatte brand. Successful AGMs at Tatte are strong people developers, teachers and performance managers, have high personal standards, hold an owner operator mentality, and are warm, authentic and genuine.

Summary Of Responsibilities

• Models authentic, warm guest experience and instills great service in team
• Supports the GM in café-level change management activities to ensure effective and accurate communication of new product, service and operational information
• Ensures Food Safety in the café
• Possesses capability to lead and navigate hard conversations
• Helps GM to own café administrative requirements
• Contributes to food, labor and controllable costs that are consistently within company guardrails
• Leads team members through effective and efficient operational execution
• Demonstrates people performance management skills with the ability to identify talent and develop managers and hourly team members
• Other duties as assigned
• Successfully identifies individuals that embody Tatte’s cultural values and supports recruiting, hiring, and training of new talent to ensure outstanding guest service
• Continuously upholds Tatte brand and visual standards
• Supports the GM in ownership of the business and ensuring that the day to day operations run smoothly

Working Conditions / Essential Functions

• Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
• Ability to work a flexible schedule based on business needs (including but not limited to, days, evenings, weekends, holidays, and as emergencies arise)

Position Requirements

• Ability to work well under pressure in a fast paced, ever changing work environment
• Minimum 1 year of experience working as a manager, preferably in a high-volume, full service and/or polished fast casual restaurant
• Highly organized with strong attention to detail
• High School education or equivalent
• High integrity and professionalism
• Excellent verbal and written communication skills

Preferred Skills

• Previous experience working with UltiPro, Toast - POS System, CrunchTime/TeamworX
• ServSafe, Allergen and ChokeSaver Certifications
• Proficient in Microsoft Office including Word, Excel, Outlook
• Hospitality Education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management

Our Benefits and Perks

• Exciting potential for growth
• Health, dental and visual insurance
• 401(k) (with a vesting match)
• Paid vacation time (after one year of full-time service)
• Competitive pay (typically AGM pay ranges from $60k-$72k+, depending on experience)
• Internal English and Spanish classes
• Immigration Reimbursement Program (after one year of full-time service)
• Quarterly bonus program
• Generously discounted meals and drinks
• Free EAP employee assistance programs

Please note that we hire managers for the greater DC market, and while we strive to place them in cafes that are convenient to them, we do not guarantee placement at specific cafes.