Restaurant General Manager Jobs

OVERVIEW/BASIC FUNCTION

To function as the Business Manager and a Marketing Specialist for the Outlet, to ensure that the outlets operate successfully, in accordance with the standard of the hotel and are individually profitable. The General Manager has the responsibility for a large-scale outlet or several outlets in a larger operation.

KEY RESPONSIBILITIES

Administration

• Assists to ensure that the Food and Beverage activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate.
• Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
• Oversees the preparation and update of individual departmental operations manuals.

Guest Satisfaction

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.
• Personally, and frequently verifies that guests in the Outlet are receiving the best possible service.
• Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
• Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
• Establishes a rapport with guests maintaining good customer relationships.
• Maintains positive guest and colleague interactions with good working relationships.

Operations

• Assists the culinary leadership and DOFB/ADOFB with creative suggestions and ideas.
• Conducts frequent and thorough inspections together with the culinary leadership.
• Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
• Liaises and organizes with Housekeeping Department that the established cleaning schedules are strictly adhered to.
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
• Ensures that all Food and Beverage Essentials are implemented.
• Monitors service and food and beverage standards in the Outlet. Work with the Assistant Managers, Sous Chefs and Chef de Cuisines to take corrective actions where necessary.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Frequently verifies that only fresh products are used in food and beverage preparation.
• Ensures that minimum brand standards have been implemented.
• Works closely with other leaders in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.
• Liaises with the kitchen and beverage department on daily operations and quality control.
• Responds to the results of the consumer audit and ensures that the relevant changes are implemented.

Marketing

• Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
• Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.
• Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage annual marketing plan.

Finance

• Assists in the preparation of the annual business plan for Food and Beverage.
• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Achieves the monthly and annual personal target and the outlet’s revenue.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
• Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
• Ensures that the outlet is operated in line with maximizing profit while delivering on the brand promise.
• Manages costs proactively based on key performance indicators, works with the respective heads of department as appropriate.
• Maximizes associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

Talent and Culture

• Oversees the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Encourages associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
• Plans and implements effective training programs for associates in coordination with the Training Manager and Departmental Trainers.
• Conducts annual performance development discussions with associates and to support them in their professional development goals.
• Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Oversees and assists in the recruitment and selection of all Food and Beverage associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates.
• Feedbacks the results of the Associate Engagement Survey and ensures that the relevant changes are implemented.
• Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.
• Ensures that all associates have a complete understanding of and adhere to associate rules and regulations.
• Maximizes the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

Other Duties

• Ensures high standards of personal presentation and grooming.
• Carries out any other reasonable duties and responsibilities as assigned.
• Attends training sessions and meetings as and when required.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
• Is knowledgeable in statutory legislation in associate and industrial relations.
• Exercises responsible management and behavior at all times and positively represents the hotel management team and Rosewood Hotels & Resorts.
• Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel’s policies concerning fire, hygiene and health and safety.

Group Specific

• Complies to the company policies.
• Contribute to ensuring that brand integrity and clarity are always maintained.
• Works with pre-set budgetary limits.
• Model the company’s culture, vision, mission and core values at all times.
• Takes on other tasks in addition to the ones stated, in a reasonable framework.
• Is a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained.

PERSONA

An enthusiastic, confident, creative and open-minded person. Has very good communication skills, is a people’s person and a good motivator. This role also requires organizational and analytical skills with strong leadership and training techniques. The person needs to be internationally versed and multi-cultured and stay on top of market trends and changes.

QUALIFICATIONS & WORKING EXPERIENCE

• Track record in leading hotel company with good business and standards.
• 5-10 years managerial experience in hotel Food and Beverage operations or freestanding lifestyle restaurants.
• Knowledge of more than one language is recommended.
• Licenses & Certifications: California Responsible Beverage Service (RBS) Certificate & California Food Handler Card, preferred.
• Hotel Management Degree or Business Degree preferred.

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay

The salary range for this position is $80,000 to $95,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus.

Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Vision insurance
• Paid time off
• Dental insurance

Experience level:

• 5 years
• 8 years
• 9 years
• 6 years
• 7 years

Restaurant type:

• Fine dining restaurant

Shift:

• Morning shift
• Evening shift
• Day shift

Weekly day range:

• Weekend availability
• Monday to Friday

COVID-19 considerations:
Rosewood Sand Hill requires all employees to be up-to-date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment.

Application Question(s):

• If yes, what is your current immigration status and when does your current status/work authorization expire?
• Will you now or in the future require Rosewood Hotel Group’s sponsorship to continue or extend your current work authorization status?
• Are you at least 18 years, or older?
• Are you authorized to work in the country in which this job is offered?

Work Location: In person