Assistant General Manager Jobs

M10005: Assistant General Manager

AN ASSISTANT GENERAL MANAGER IS: The AGMs provide overall leadership, supervision and direction on strategic initiatives and operating standards to positively impact business results for selected FOH or BOH areas under guidance of GM.

YOU WILL BE GREAT AT D&B IF:

• You love working in a fast-paced, multi-faceted Restaurant/Entertainment scene.
• You can handle 100K days and while walking five miles a shift!
• You can live, love and embrace the Dave & Buster's culture!
• You are able to communicate to the Employees and Guests in a way that inspires FUN!
• You have never met a Goal you can't beat!
• You like immediate gratification! Nothing better than making someone's experience better or inspiring your team to play at a higher level!

JOB RESPONSIBILITIES:

People: Hire, train, retain and develop your team

• Assures execution of staff training programs.
• Cultivates a strategic team environment that provides exceptional guest service while directing a specific area of the management team and ensuring all staff members perform at a consistently high level.
• Leads and influences staff through effective motivation (having FUN), leveraging individual strengths to ensure guest satisfaction and maximum productivity.
• Loves our People!
• Assures staffing levels and management coverage is appropriate to meet the needs of the business and maximize the customer experience.
• Select and develop Certified Trainers for more responsibility or internal promotability into management program.
• Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.

Profits: Optimize financial results (drive sales and control costs)

• Analyze financial reports and develops action plans to grow revenue and control expenses in order to meet or exceed annual budgets for specific departments.
• Maintain systems which insure overall fiscal responsibility for inventory, etc.
• Provide recommendations to GM on fiscal improvements.
• Responsible for all aspects of a particular area of the operation to facilitate the fulfillment of financial goals and company initiatives.

Sales: Manages annual budget and business plan to meet targeted financial performance

• Set department goals by period for individual area.
• Capitalizes business opportunities in the market area by executing Company marketing strategies to drive sales.
• Administers decisions around all store sales and performance incentive programs

Guests: Consistently meet the standard for the guest experience (quality of operations)

• Maintain a safe and secure environment for all D&B guests and staff
• Continuously improves operational execution through attention to detail and adherence to D&B operating standards and philosophies.
• Deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.

PERSONAL CHARACTERISTICS AND QUALIFICATIONS:

• Adaptability, flexibility, general enthusiasm for the business
• Brand Ambassador and Culture Champion!
• Innate ability to inspire team
• Respect for individuals (guest, vendors, and employees)
• Demonstrated ability to achieve expected store financial results in areas of responsibility
• Appreciation of diversity (thought, ethnic, gender, etc.)
• Exercises good judgment in decision making
• LOVES Dave and Buster's
• Positive Energy
• Flexible in approach; can readily adapt to business and team needs and changes
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Strong statistical inclination, able to synthesize data into concise business tactics
• Can create and communicate a vision for the store
• Excellent pace and energy, self-motivated
• Ability to establish working relationships with all employees, management and vendors
• Excellent teaching and coaching skills
• Ability to maintain and project professionalism, internally and externally, at all times
• Ability to enthusiastically interact with others
• Holds self-accountable for high personal standards of conduct and professionalism
• Innovative and strategic thinker. Capable of developing compelling culinary strategies

Working Environment

• Non typical Restaurant environment. We have great food, millions of dollars' worth of games, host the best Special Events and have thousands of people coming to have FUN!
• Our business is nights, weekends and holidays and our Managers know that is our niche'.
• Dress to impress, we are business casual but with a tie!

LEGAL MAKES US SAY
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:

• Move about facility and stand for long periods of time.
• Must have regular and predictable attendance.
• Work days, nights, and/or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Lift and carry up to 30 pounds.
• Read and write handwritten notes.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

OK, now that "Legal" is over, how could you not want to work here!