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Assistant Front Office Manager - Cloister Guest Services (Full Time)

Company

Sea Island Company
Address Raybon, GA, United States
Employment type FULL_TIME
Salary
Category Hospitality
Expires 2023-07-28
Posted at 10 months ago
Job Description
Job EssentialsJob Requirements
  • Showing delight and appreciation when someone returns to our properties; recalling and mentioning any individual preferences to enhance a unique and personal exchange
  • Help resolve service issues in a timely and positive way, following up as needed.
  • Work in partnership with fellow team members to ensure a warm and welcoming atmosphere is always fosteredand superior guest satisfaction is achieved.
  • Personally recognizing and greeting our regular guests and members by name
  • Timeliness and flexibility – you agree to work a flexible schedule. We work at peak business hours, which for us includes weekends, early mornings, evenings, and holidays
  • Two or more years’ experience in an operaPonal and team leadership role in luxury hotel or resort environment, with a preferred focus on high-standard guest services
  • Oversee your teams’ activities throughout the day, and during special events, including the operation on the drive, managing valet, bell, drops, and remote check ins.
  • Maintain knowledge of Sea Island’s properties, services, and offerings as well as the local area to provide accurate directions and information to guests and members.
  • Willing and timely execution of other duties as delegated by leadership.__________________________________________________________________________________________________
  • Proficient in Microsoft Office software applications (Word, Excel, Outlook) and office equipment
  • Excellent communication skills in English, both written and verbalFive-Star StandardsAt Sea Island, Five-Star Service means meaningful connections—genuine and helpful—with everyone we meet, including guests, members, andfellow team members. All Sea Island staff ensure this with every interaction, every day. This includes:
  • Consistently uphold and ensure your team’s compliance with departmental procedures, including standards for quality, timing, attendance, appearance, and lost/found items.
  • Anticipating individual needs and offering useful services
  • Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, stretch, bend, push, pull, walk, and run for prolonged periods
  • Possess a valid Georgia driver’s license and maintain all Sea Island driver requirements
  • Physical strength and stamina to perform a Bell / Valet leadership role, maintain ongoing, prolonged physical activity throughout a scheduled day to include lifting 30+ pounds, working in an outdoor environment, comfort with noise levels, mechanical, electrical, chemical, and fume hazards with or without a reasonable accommodation
  • Assist with maintaining optimal cleanliness and functioning of your work environment by monitoring the area, keeping it clear of trash, and immediately reporting any maintenance or safety issues.