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Front Desk Clerk (Full-Time)
Company | EverSource |
Address | Atlanta, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Facilities Services |
Expires | 2023-08-13 |
Posted at | 9 months ago |
Eversource
- Starting Pay: $16.00 per hour
- We are hiring immediately for a full-time FRONT DESK CLERK position.
- Schedule: Full-time schedule. Monday through Friday, 8:00am - 5:00pm. More details upon interview.
- Location: Confidential - Atlanta, GA 30350. Note: online applications accepted only.
- Internal Employee Referral Bonus Available
- Requirement: Previous experience using Microsoft Office products is required.
- Processes all payment types, including room charges and cash, check, debit and credit transactions.
- Assigns rooms according to guest request and preferences whenever possible.
- Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
- Answers, records and processes guest calls, messages, requests, questions and concerns.
- Provides guests directions and information regarding the property and local points of interest.
- Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.
- Processes all check-outs; resolves issues related to late disputed charges.
- Completes designated cashier and closing reports in the computer system.
- Performs other duties as assigned.
- Complies with record retention, Standard Operating Procedures and daily responsibilities.
- Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
- Follows up with guests to ensure issues have been met to their satisfaction.
- Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
- Speaks to guests and coworkers using clear, appropriate and professional language.
- Runs daily reports, identify any special requests and check reports for accuracy.
- Coordinates with Housekeeping to track readiness of rooms and report guest concerns.
- Practices safety standards at all times.
- Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.
- Balances and drops receipts according to accounting specifications.
- Holiday Time Off (varies by site/state)
- Life Insurance/ AD
- Dental
- Employee Assistance Program
- Paid Time Off
- Retirement Plan
- Discount Marketplace
- Flexible Spending Accounts (FSAs)
- Vision
- Commuter Benefits
- Associate Shopping Program
- Identity Theft Protection
- Pet Insurance
- Medical
- Disability Insurance
- Health and Wellness Programs
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