Front Desk Receptionist - Cloister (Full-Time) Starting At $17.00/Hr

Basic Job Function: Provide friendly, attentive, and timely service to create an exceptional experience for all of our guests and members. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures. Minimum Requirements:

• Uphold appropriate departmental standards of quality/timing
• Learn the names and personally recognize our regular Guests and Members
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Directs guests to the appropriate locations
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Enter and retrieve data to keep guest information current and to respond to internal needs to retrieve guest history
• Process registration information
• Assist guests by making knowledgeable recommendations and, as requested, follow-up with Reservations and confirm of a variety of services, including but not limited to; shuttle transportation to airports, sightseeing tour information, dining, automobile rental, airline reservations, golf tee-times, hair salon and spa reservations
• Process payments and departures
• Act to solve guest problems, coordinating necessary efforts through the appropriate departments and to consistently follow-up with guests to ensure proper actions and responses have been received
• Adjust errors and correct discrepancies on guest accounts
• May be exposed to mechanical, electrical, chemical and fume hazards
• Maintains cleanliness and organization in all work areas
• Uphold and ensure compliance with all company and departmental policies and procedures
• Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code PolicyTasks/Responsibilities:
• Coordinate requests for deliveries of floral, fruit baskets, wine or other gifts to guest rooms
• High School Diploma or equivalent credentials
• Respond to all guest requests and follow through to assure satisfactory outcome and compliance
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Proficient with peripherals, copier, fax, telephone and calculator
• Read all information such as correspondence, special billing and memoranda instructions in order to be prepared for guests needs in advance
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• One (1) year experience as Front Office Receptionist or Guest Services at a luxury hotel or resort preferred
• Must pass Receptionist, Data Entry (3,000+ cph), Telephone Message Taking, and Customer Service skill testing
• Excellent communication skills, both written and verbal
• Help maintain and develop coastal Georgia information as a ready resource at the concierge desk
• File all records properly and keep current
• Provide friendly and courteous telephone manners to guests and co-workers
• Willing and timely execution of other duties as delegated by leadershipPhysical Requirements:
• Frequent use of guest’s names during conversation
• Ability to effectively operate all hotel computer systems
• Run arrival and departure reports for front office
• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Maintain compliance with Company Resort Professional Image Policy
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to easily adapt to organizational and environmental changes
• Attends all scheduled employee meetings and brings suggestions for improvement
• Ability to read, write and communicate effectively in English, both written and verbal
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Ability to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
• College degree preferred
• Experience working for a four or five diamond/star property preferred
• Ability to provide simple math calculations
• Maintain thorough knowledge of amenities and activities
• Ability to perform repetitive tasks with accuracy
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Post charges accurately to guest accounts into the register system
• Greet and respond to the needs of hotel guests
• Communicate with Housekeeping and Butler departments to ensure current information on status of rooms
• Work with all hotel departments to maintain maximum rapport and open communication channels to anticipate and satisfy guest’s needs and demands
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment