Front Desk Receptionist - Cloister (Full-Time) Starting At $17.00/Hr

Basic Job Function: Provide friendly, attentive, and timely service to create an exceptional experience for all of our guests and members. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures. Minimum Requirements:

• One (1) year experience as Front Office Receptionist or Guest Services at a luxury hotel or resort preferred
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• College degree preferred
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Uphold appropriate departmental standards of quality/timing
• Read all information such as correspondence, special billing and memoranda instructions in order to be prepared for guests needs in advance
• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Coordinate requests for deliveries of floral, fruit baskets, wine or other gifts to guest rooms
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code PolicyTasks/Responsibilities:
• Process registration information
• Run arrival and departure reports for front office
• Attends all scheduled employee meetings and brings suggestions for improvement
• Maintains cleanliness and organization in all work areas
• Ability to easily adapt to organizational and environmental changes
• Ability to effectively operate all hotel computer systems
• Must pass Receptionist, Data Entry (3,000+ cph), Telephone Message Taking, and Customer Service skill testing
• Provide friendly and courteous telephone manners to guests and co-workers
• Proficient with peripherals, copier, fax, telephone and calculator
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Enter and retrieve data to keep guest information current and to respond to internal needs to retrieve guest history
• Frequent use of guest’s names during conversation
• Ability to perform repetitive tasks with accuracy
• Process payments and departures
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• Act to solve guest problems, coordinating necessary efforts through the appropriate departments and to consistently follow-up with guests to ensure proper actions and responses have been received
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Assist guests by making knowledgeable recommendations and, as requested, follow-up with Reservations and confirm of a variety of services, including but not limited to; shuttle transportation to airports, sightseeing tour information, dining, automobile rental, airline reservations, golf tee-times, hair salon and spa reservations
• Communicate with Housekeeping and Butler departments to ensure current information on status of rooms
• Help maintain and develop coastal Georgia information as a ready resource at the concierge desk
• Work with all hotel departments to maintain maximum rapport and open communication channels to anticipate and satisfy guest’s needs and demands
• Experience working for a four or five diamond/star property preferred
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to read, write and communicate effectively in English, both written and verbal
• Ability to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
• Adjust errors and correct discrepancies on guest accounts
• Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
• Respond to all guest requests and follow through to assure satisfactory outcome and compliance
• Uphold and ensure compliance with all company and departmental policies and procedures
• Directs guests to the appropriate locations
• High School Diploma or equivalent credentials
• Learn the names and personally recognize our regular Guests and Members
• File all records properly and keep current
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Maintain thorough knowledge of amenities and activities
• Ability to provide simple math calculations
• Excellent communication skills, both written and verbal
• Post charges accurately to guest accounts into the register system
• Maintain compliance with Company Resort Professional Image Policy
• Greet and respond to the needs of hotel guests
• Willing and timely execution of other duties as delegated by leadershipPhysical Requirements: