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Company

Sea Island Company

Address Carnigan, GA, United States
Employment type FULL_TIME
Salary
Category Hospitality
Expires 2023-06-26
Posted at 11 months ago
Job Description
Basic Job Function: Provide friendly, attentive, and timely service to create an exceptional experience for all of our guests and members. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures. Minimum Requirements:
  • Directs guests to the appropriate locations
  • Read all information such as correspondence, special billing and memoranda instructions in order to be prepared for guests needs in advance
  • Excellent communication skills, both written and verbal
  • Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
  • Provide friendly and courteous telephone manners to guests and co-workers
  • Frequent use of guest’s names during conversation
  • Willing and timely execution of other duties as delegated by leadershipPhysical Requirements:
  • High School Diploma or equivalent credentials
  • Proficient with peripherals, copier, fax, telephone and calculator
  • Work with all hotel departments to maintain maximum rapport and open communication channels to anticipate and satisfy guest’s needs and demands
  • Ability to easily adapt to organizational and environmental changes
  • Coordinate requests for deliveries of floral, fruit baskets, wine or other gifts to guest rooms
  • Maintain compliance with Company Resort Professional Image Policy
  • Process payments and departures
  • College degree preferred
  • Must be flexible to working days, early mornings, evenings, weekends, and holidays
  • Greet and respond to the needs of hotel guests
  • Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
  • Act to solve guest problems, coordinating necessary efforts through the appropriate departments and to consistently follow-up with guests to ensure proper actions and responses have been received
  • Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
  • Maintain thorough knowledge of amenities and activities
  • One (1) year experience as Front Office Receptionist or Guest Services at a luxury hotel or resort preferred
  • Ability to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
  • Ability to effectively operate all hotel computer systems
  • If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
  • May be exposed to mechanical, electrical, chemical and fume hazards
  • Assist guests by making knowledgeable recommendations and, as requested, follow-up with Reservations and confirm of a variety of services, including but not limited to; shuttle transportation to airports, sightseeing tour information, dining, automobile rental, airline reservations, golf tee-times, hair salon and spa reservations
  • Respond to all guest requests and follow through to assure satisfactory outcome and compliance
  • Uphold appropriate departmental standards of quality/timing
  • Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
  • Must pass Receptionist, Data Entry (3,000+ cph), Telephone Message Taking, and Customer Service skill testing
  • Post charges accurately to guest accounts into the register system
  • Help maintain and develop coastal Georgia information as a ready resource at the concierge desk
  • Enter and retrieve data to keep guest information current and to respond to internal needs to retrieve guest history
  • Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
  • Ability to read, write and communicate effectively in English, both written and verbal
  • Run arrival and departure reports for front office
  • Attends all scheduled employee meetings and brings suggestions for improvement
  • Process registration information
  • Experience working for a four or five diamond/star property preferred
  • Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
  • Communicate with Housekeeping and Butler departments to ensure current information on status of rooms
  • Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
  • Maintains cleanliness and organization in all work areas
  • Uphold and ensure compliance with all company and departmental policies and procedures
  • Ability to provide simple math calculations
  • File all records properly and keep current
  • Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code PolicyTasks/Responsibilities:
  • Adjust errors and correct discrepancies on guest accounts
  • Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
  • If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
  • Learn the names and personally recognize our regular Guests and Members
  • Ability to perform repetitive tasks with accuracy