Assistant Director - Retail

The University of Iowa Hospitals and Clinics department of Food & Nutrition Services is seeking a Assistant Director of Retail. This position plans, directs and coordinates the administrative and operational activities for retail services. Reports directly to the Associate Director. Assists the Associate Director in any activities of the University or Hospital as assigned.

• Responsible for reconciliation of revenue accounts and oversees the cash handling functions of the Department of Food and Nutrition Services
• Adheres to budgeted FTE’s at or below approved level for current fiscal year.
• Participates actively on committees and task forces and provides feedback to the department.
• Demonstrates and promotes University of Iowa Healthcare values and management philosophy; represents University of Iowa Healthcare ethically at all times.
• Responsible for compliance with Institutional and Hospital Operating Standards and Programs.
• Directs and supervises retail operations and programs and complies with all institutional and hospital standards, policies, contracts and programs.
• Establishes and maintains effective communication.
• Responsible for attaining retail operating budgets and participates in the formulation of budget.
• Responsible for a high level of customer satisfaction and public relations with client, patients, staff, surveyors, and community.
• Ensures customer/patient satisfaction is at the highest possible level.
• Conducts continuing analysis of area operations and recommends any operational changes to the Associate Director.
• Preform other duties as assigned.
• Acts as preceptor to Masters of Clinical Nutrition students.
• Coaches and counsels employees as needed; provides continuous feedback on performance and applies appropriate development tools to assist in individual growth.
• Responsible for the implementation and follow-up of training and development for all unit staff assigned.
• Responsible for the development of job descriptions and performance plans for all staff.
• Ensures all quality and service standards are met and comply with regulatory agencies.
• Responsible for the compliance with all University of Iowa Healthcare Human Resource policies and procedures by all employees within the department.
• Actively participates in menu assessments and customer satisfaction surveys with other members of management.

University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Percent of Time: 100%

Pay Grade: 5A https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure

Benefits Highlights:

• For more information about Why Iowa?, click here
• Regular salaried position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans