Assistant Director Of Student Recruitment Services

Responsibilities

Embry-Riddle Aeronautical University - Worldwide announces an exciting new opportunity within the Department of Student Recruitment. The remote role of Assistant Director of Recruitment Services works closely with the Director of Operations and the Senior Director of Recruitment to oversee the prospect recruitment communications and engagement processes.

The ideal candidate:

• Is responsible for keeping current with relevant statistics on all aspects of recruitment contacts and call management.
• Must attend meetings and conferences as necessary to maintain knowledge of existing and new policies, practices, and procedures.
• Requires excellent judgment and decision-making skills.
• Must have the ability to formulate and articulate policies, procedures, expectations, and best practices concerning prospective student engagements.
• Will be responsible for the supervision, leadership, coaching, and scheduling of the recruitment services team (phone calls, SMS, email and chat), as well as hiring and supervising Recruitment Counselors.

This position ensures excellence in student services at every opportunity, participates as a team member, supports our team environment, and seeks to continuously maintain strong relationships with the university and external stakeholders.

Qualifications

• 3+ years or more experience in a Management or Supervisory role in a Call Center.
• Bachelor’s degree with a minimum of 5-10 years of related professional experience OR Master’s degree with 3-5 years of related professional experience.

Submit your application here: https://embryriddle.wd1.myworkdayjobs.com/en-US/External/job/Assistant-Director-of-Student-Recruitment-Services--Remote-Role-_R306355