Analyst, Business Systems-Service Applications

Duration: 12 months

Location: Remote

Normal work hours Mon-Fri. These are all REMOTE roles with the potential for occasional (once every 1-2 quarters) travel to San Clemente, CA.

This position requires experience and knowledge on the following Oracle Modules:

• Oracle Field Service
• Oracle Order Management/Shipping
• Oracle Install Base
• Oracle Work in Process
• Oracle Quality
• Oracle Inventory
• Oracle Depot Repair
• Oracle Service Contracts

Essential Duties & Responsibilities

• Gathering requirements, writing functional configuration documentations and configuring systems.
• Document Configuration design and complete configurations in the system
• Designing documents, communicating requirements to technical team members, writing test scripts, implementing, and training end users and IT support staff.
• Act as a liaison between business users and technical team members
• Drive test planning and execution
• IT system testing with configurations and work with business on performing CRP/SIT and UAT testing cycles.
• Identify technical object requirements like reports/PLSQL program, workflow/forms etc. and work with technical/development team on development.
• Identify process improvements and work with business partners effectively to implement change.
• Create functional requirements and technical design.
• Identify test scenarios and develop test scripts for SIT/UAT/CRP
• Support and enhance Oracle Applications interfaces integrated with non-Oracle systems.
• Identify Gaps on review with requirements to system functions.
• Guide team in developing reports, customizations, interfaces and extensions for Oracle applications

Knowledge & Skills

• Demonstrate proactive business judgment and decision-making skills; past results are indicative of consistently providing sound and effective business decisions
• Oracle Service Contracts
• Oracle Install Base
• Experience in conversion of Installed base transactions
• Oracle Work in Process/QA
• Excellent collaboration skills and able to work in a team environment.
• Deep knowledge on operational processes like customer service, shipping and warehouse management and Oracle E-Business Suite application knowledge in:
• Strong analytical and problem-solving skills.
• Oracle Order Management
• Strong knowledge on Installed base interfaces with other systems like Inventory/WIP etc.
• Oracle Field Service
• Excellent verbal and written communication skills
• Strong process knowledge Depot repair process/Non-standard work order process/ Refurbishment process
• Strong implementation experience on R12 with multiple implementation
• Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously.
• Excellent documentation skills; methodological experience with AIM
• Oracle Inventory
• Excellent collaboration skills and able to work in a team environment.
• Oracle Depot Repair
• Able to interact with Business leaders and IT, as well as being able to operate comfortably at all levels of the organization.

Minimum Qualifications, Education & Experience

• Must be at least 18 years of age.
• Experience with EDI preferred.
• Experience supporting Oracle E-Business applications.
• 8+ years of experience working with Oracle Supply Chain applications as a Business Analyst and/or Business Systems Analyst.
• Experience in R12 required.
• Knowledge/experience with using Oracle Application Tables, SQL, PL/SQL preferred.
• Bachelors degree from an accredited college or university in Computer Science, Information Systems, or related equivalent IT field preferred.

Travel Requirements

• Typically requires travel less than 5% of the time.

Work Environment

• This job operates in a professional office environment and routinely uses standard office equipment."
• This is largely a sedentary role.