Application Support Specialist Jobs

Akkodis is seeking (Application Support)for a 6 Month Contract with a client in 100% Remote Ideally looking for applicants with a solid financial services background.

Role: Application Support

Location: 100% Remote

Pay Rate: $42/hr. on W2 without Benefits

Duration: 12+ months

Must Have

Property & Casualty

Personal Lines business and product understanding (including a solid understanding of terminology) is required; support for all business processes in all lines of business - auto, property, dwelling fire; powersports and personal umbrella; Guidewire PolicyCenter platform in use so familiarity with this package is mandatory.

Level 2 incident support and management for Personal Lines; ITSD provides level 1 so these issues are escalated from there (this team also develops the knowledge base that level 1 uses)

User Administration experience is helpful to support this role.

Tools

ServiceNow or any other ITSM tool experience

P&C Domain experience is required.

JIRA

Microsoft Teams and Office 365 suite

Comfortable with SQL

Guidewire PolicyCenter

Splunk, New Relic

Customer Service

Patience and strong communication skills are required; Independent Agents have many other options so the Nationwide brand must be strengthened when incidents are escalated

Attention to detail; tickets require correct data and must be closed in a timely manner

Research and debug with a focus on why something happened; a problem-solving mentality is needed - people who like to solve puzzles or take apart complex systems to understand how they work could be successful in this role

Access to Subject Matter Experts will be limited; need to be self-motivated and excited to dig into complex problems and work them to completion; most problems will be worked to resolution with or without involving business based on the situation. Critical thinking.

Collaborate with development teams to identify workarounds; engage customers to implement the workarounds to resolve incidents

Continuous improvement and automation; finding efficiencies and automating workflow will improve the overall effort of the team and positively impact customer experience; spotting trends in common issues will enable development teams to tackle priority defects in a timely manner.

The team is expected to rotate/flex to cover the west coast in the evenings.

Ability to work remotely with a team without face-to-face contact.

If you are interested in this (Application Support) job in (100% Remote) then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com.If you have questions about the position, please contact (Rohit Kumar Yadav) at (6148970855) or ([email protected]).

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hires to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.