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Api Integrations Specialist Jobs
Company | Toast |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development,Technology, Information and Internet |
Expires | 2023-07-29 |
Posted at | 9 months ago |
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
- This is a hybrid role and will require some onsite attendance at our Omaha office*
- Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations.
- Perform basic troubleshooting of integration issues by becoming proficient in Toast systems and tools such as Splunk and Postman.
- Accept incoming calls from customers, quickly identify problems, set expectations and resolve whenever possible.
- Be the voice of the customer and vendor, and collect feedback to drive continuous improvement across all areas including product.
- Present customers and vendors with continuous updates and solutions within our SLAs and document support tickets, while also knowing when to appropriately escalate to Senior API Integrations Specialists.
- Relentlessly pursue customer satisfaction, every interaction is an opportunity to delight our customers.
- Excellent verbal and written communication skills
- Proficient in system troubleshooting and analysis
- 2+ years experience in Customer/Technical Support or a closely related field
- Passion for customer and vendor support
- Ability to work scheduled shifts including day, evening and weekends
- Must have previous experience working with API’s and Integrations
- Subsidized backup childcare
- Bread puns encouraged but not required
- Sabbatical opportunity after five years
- Various peer and company recognition programs
- Medical, Dental, & Vision Coverage
- 401(k) and matching
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Mental Health Benefits
- Unlimited Vacation
-
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