Air Freight Manager Jobs

Job Title: Air Freight Manager
Job Location: Charlotte, NC

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an AIR FREIGHT MANAGER to manage and drive performance of a team of Export and Import specialists (agents and supervisors) to ensure customer and operations requirements are met or exceeded. This position will be based at our Charlotte, NC facility.

Key Responsibilities:

• Creates, builds and maintains excellent relationships with key suppliers both internal and external
• Supports sales process and customer visits as necessary to achieve growth targets.
• Leads locally related vendor matters in conjunction with Product to ensure the highest level of service is achieved as well as assists and answers customer inquiries and other related customer service functions
• Responsible for planning and executing successful implementation of new customers as well as support sales process and visits as necessary to achieve growth targets
• Drives continuous improvement in process flows for Air Export and Air Import work streams
• Responsible Assisting with department P&L
• Continuously monitors supplier performance and develops improvement plans when required
• Acts as subject matter expert; quickly identifies and resolves any operational issues in a timely manner to ensure quick resolution and customer satisfaction
• Identifies training needs and opportunities to develop a highly skilled functional department
• Ensures handling of required Export and Import documents according to regulations and internal procedures
• Drives continuous improvement process (CIP) initiatives within area of responsibility
• Organizes, plans, and facilitates the day-to-day work of a team of Air Freight Export and Import Operations Specialists
• Responsible to ensure customer’s needs, requirements, and KPIs are met or exceeded

Skills / Requirements:

• Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point)
• 2+ years leadership experience in the freight forwarding industry strongly desired.
• Process improvement and process reviews experience preferred
• Coaching and management skills; able to train, coach and develop
• 6+ years' experience in freight forwarding and airfreight export required. Import experience as well is preferred
• Strong analytical and decision making skills as well as leadership and presentation skills.
• BA/BS preferred
• Highly fluent in financial operations matters and effective at leading others in same
• CargoWise software experience a plus

• We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
• And that’s why external organizations have granted us different accolades for our people practices
• It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company.