Advanced Medical Support Assistant

Summary
Portland VA Medical center is looking to fill Advanced Medical Support Assistant positions at their Community Based Outreach Clinics. Current vacancies are at the Bend, Astoria and West Linn Clinics.
The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.
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Duties
Advanced Medical Support Assistant provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to many areas of the medical center including but not limited to any of the following areas: Business Office, Primary Care Service, Specialty Clinic, Health Administrative Services.
Duties will include but are not limited to:

• Collation of statistical information.
• Utilizes Microsoft Office software to compile data and formulate reports
• Providing reception to incoming and outgoing customers and communication.
• Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts.
• Obtaining essential information and documentation from Veteran patients for enrollment activities.
• Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs.
• Processing and record keeping of inpatient medical records.
• Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling.
• Prepares Veteran patient statistics.
• Administrative processing of Veteran patients in enrollment, benefits, and registration.
• Facilitating communication between Veterans and other facility consult departments.
• Manual and electronic data entry.
• Determining health care eligibility for Veteran patients.
• Entry of Physician orders and consult requests.

Work Schedule: Typically Monday-Friday 8:00am-4:30pm *Available shifts will be discussed during the interview process.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
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Requirements
Conditions of Employment

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• You must be a U.S. Citizen to apply for this job.
• Selected applicants will be required to complete an online onboarding process.
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
• You may be required to serve a probationary period.
• Selective Service Registration is required for males born after 12/31/1959.

Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j

Specialized Experience: one year of specialized experience in an advanced or complex clinical setting utilizing numerous advanced patient care systems, scheduling appointments across multiple clinics and coordination of services among a diverse team of medical providers and clinics to include outside agencies, advanced knowledge of medical terminology, advanced knowledge of the technical health care processes, policy and procedures as it relates to coordination of care.
Candidates must demonstrate the KSAs below:

• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019
The full performance level of this vacancy is GS 6

Physical Requirements: The work is mostly sedentary but may require periods of standing and walking however there are not any physical requirements for the 0679 series.
Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

• Education is not used for substitution of experience at the GS 6 level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Additional information
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
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VA Portland Health Care System
3710 Southwest US Veterans Hospital Road
Portland, OR 97239
US