Administrative Support Representative Jobs

We are looking for a Senior Support Representative to join our negotiations team. Individuals with administrative support and customer service experience are encouraged to apply.

The Senior Support Representative plays a critical role in supporting our negotiations and settlement department by ensuring client information is up to date and accurate, researching and locating updated account information and other administrative duties.

• This is a full-time, in-house (not remote) position at our office is located close to downtown West Palm Beach**

Responsibilities:

• Ensure client satisfaction and provide exceptional client support
• Document and update customer records based on interactions with a high degree of accuracy and attention to detail
• Run reports, Data Entry, Faxing, Filing and other administrative duties as needed
• Handle customer inquiries by phone, email and text with the utmost care and professionalism
• Develop and maintain a knowledge base of the evolving services
• Contacting creditors and collection agencies to obtain or verify account details
• Contact clients to obtain updated account information

Qualifications:

• Strong follow-up and organizational skills
• Proficiency in Microsoft Office
• Must be proficient with computers, specifically with windows based programs such as Microsoft Office including Excel, Word, and Outlook
• 1+ years of customer service experience, preferably in an office or call center environment
• Ability to type 40 WPM
• Ability to prioritize tasks and multitask in a fast-paced environment while maintaining accuracy
• Excellent communication skills (both written and verbal). Bilingual is a plus!

Hours:

M-Th 9a-6p and Friday 9a-5p

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