Administrative Support Jobs

Objectives

Are you looking for an opportunity to work with a dedicated team of individuals committed to doing meaningful work? We have built a welcoming atmosphere that promotes the sharing of ideas, supports each other and tackles issues that directly impact our local communities.

If you are the type of person that would be excited to support impactful programs for the fastest growing county in Ohio, we would love to speak with you. We have an amazing opportunity for the right individual to join our team. We offer great benefits, professional growth opportunities, competitive wages, and it is all located right here in beautiful Delaware County.

Video: Meet Our Staff https://www.youtube.com/watch?v=kGImchpSllI

The Agency/Administrative Support individual is responsible for answering a multi-line phone system, entering individuals into an internal appointment system, or referring them to within JFS or community agencies for needed services. The individual provides supportive services to Income Maintenance, Workforce Development, and Protective Services. Individual reports to the Fiscal Supervisor.

Job Standards

Two (2) years related work experience (or a combination of college classes in Human/Social Services, Education or Sociology, and paid experience) including experience in public relations, office practices, and procedures, and performing interviews. Must possess a valid driver’s license and acceptable driving record. Must meet and maintain qualifications for driving on county business at all times. All required licenses and certificates must be maintained as a condition of continued employment.

Essential Functions

• Responds to telephone calls regarding the eligibility screening, receives reports or changes from clients, receives information from other agencies or private businesses, makes referrals and calls to clients, providers, other agencies, and the private sector;
• Answers multi-line telephone, screens call, makes referrals;
• Completes income verification forms;
• Implements and follows Federal, State, and department policies and procedures;
• Accesses computer systems to enter changes and other similar administrative requirements;
• Maintains confidentiality in all aspects of the job;
• Handles client concerns and public inquiries regarding programs;
• Demonstrates regular and predictable attendance;
• Devises correspondence, completes forms and develops reports;
• Supports Income Maintenance, Workforce Development, Protective Services, and other programs by working with local agencies, attending meetings, conferences, workshops, training sessions, and performing a variety of public relation duties;
• Works overtime and outside of typical work schedule/business hours as required; and
• Performs typing, word processing, and related computer operations;
• Other duties as assigned.
• Schedules applicants to meet with caseworkers for determination of public assistance programs;
• Discusses service alternatives, assists in the location of goods and services, makes contacts with service providers, and initiates necessary referrals;
• Greets customers and directs them to the appropriate person/department;
• Collects mail, data, and verifications, and scans documents into the appropriate system;

Full job descriptions are available on the Class Specifications page.

Equal Opportunity Employer
M/F/D/V