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Company | UNC Health |
Address | Raleigh, NC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Wellness and Fitness Services,Medical Practices,Hospitals and Health Care |
Expires | 2023-08-28 |
Posted at | 9 months ago |
Description
- Managing departmental information systems.
- Coordinating and completing special projects independently or in cooperation with other groups as assigned.
- Assisting in developing budgets, monitoring expenditures, and reconciling financial statements. Investigating discrepancies and processing corrective actions.
- Preparing complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested. Composing formal correspondence and documents for internal or external circulation.
- Serving as point person for all complex customer service and administrative issues. Interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Routinely providing guidance and direction to lower-level staff. Assists with screening applications and conducting initial interviews of entry-level staff as needed. Investigate patient and provider complaints and provide reports with root causes and service recovery.
- Determines administrative needs and making arrangements for conferences, meetings, seminars or other related activities.
- Extracting and compiling data from written sources, individuals, and/or databases and providing interpretation.
- High School diploma or GED
- No licensure or certification required.
- If Associate's degree, one (1) year of clerical or administrative experience
- If Bachelor's degree, no years of clerical or administrative experience
- Two (2) years of clerical or administrative experience
- Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
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