Administrative Receptionist Jobs

Business Title Administrative Receptionist

Civil Service Title Clerk 1

Office Surrogate

As an Administrative Receptionist, you will be an essential point of contact for our organization, ensuring efficient communication and a welcoming atmosphere for all visitors and callers. Your role encompasses a range of tasks aimed at supporting our daily operations and providing top-notch customer service.

• Answer, Screen, and Forward Incoming Calls Promptly and professionally handle a high volume of incoming phone calls, effectively directing callers to the appropriate individuals or departments as needed.
• Workplace Safety Take an active role in maintaining workplace security by accurately recording visitor information in logs and ensuring that security protocols are followed consistently.
• Appointment Scheduling Skillfully manage appointment scheduling with clients, utilizing both phone and in-person communication to coordinate meetings and appointments.
• Provide Information and Assistance Offer accurate and helpful information to callers and visitors, both via phone, email, and in-person interactions.
• Clerical Duties Engage in a variety of clerical tasks that contribute to the smooth functioning of our office. This includes tasks such as filing documents, photocopying important materials, transcribing records, and efficiently handling fax communications.
• Interview Room Maintenance Ensure that interview rooms are equipped and maintained with all necessary supplies, creating a comfortable and organized environment for both residents and staff.
• Visitor Direction Greet and direct visitors to the appropriate individuals or departments within our office.
• Customer Service Excellence Exemplify excellent customer service in every interaction, striving to meet and exceed the needs of clients and visitors.

Education High School Diploma required; college degree preferred.

Experience Prior administrative experience in a public-facing office setting

Skills

• Microsoft Office Familiarity Comfortable using Microsoft Office applications, such as Word, Excel, and Outlook, to support administrative tasks.
• Effective Verbal Communication Strong verbal communication skills that enable clear and concise interactions with colleagues and visitors.
• Organization, Multitasking and Prioritization Proven capability to handle multiple tasks simultaneously while prioritizing effectively to meet deadlines in an organized manner.
• Adaptability Ability to adapt to changing priorities and requirements, ensuring flexibility in fulfilling your responsibilities.
• Customer-Focused Attitude Dedication to understanding and fulfilling the needs of residents and visitors.
• Telephone Proficiency Demonstrated ability to handle phone calls with professionalism and clarity, ensuring effective communication.
• Professionalism Maintain a polished and composed demeanor even in fast-paced or challenging situations, contributing to a professional work environment.