Administrative Assistant Jobs

Administrative Assistant-Language Services

Hybrid Role: Needs to be local to Portland, OR

Hours: M-F 8:00 AM-5:00 PM

Duration: 6-months

Pay Rate: $23.15/hour

JOB RESPONSIBILITIES:

Coordination/Dispatching Activities:

• Coordinates, schedules, ensures delivery of interpretation and captioning services for in-patient and ambulatory settings throughout OHSU

• Communicates and coordinates services effectively, professionally, and in a friendly manner via phone, email, hospital paging system, MS Teams with unit/clinic staff, interpreters, contracted vendors, and leadership

• Develops new processes and workflows that support optimal service delivery

• Effectively triages all incoming requests for service, taking into account existing policies, current resources, and the needs of patients and staff

• Collects information from multiple sources to determine appropriate provision of services (in-person, telephonic, video remote, captioning, etc.)

• Proactively identifies patients who may need language services and collaborates with unit staff and interpreters to implement a plan for service

• Quickly routes inquiries for other departmental services (translation, bilingual screening, video remote equipment) to appropriate departmental contact

- Uses good judgment and fiscal conscientiousness when scheduling interpretation services

• Troubleshoots telephone and computer equipment problems and contacts ITG if unable to resolve issue

• Maintains a calm demeanor and sense of professionalism at all times regardless of the situation

• Pursues personal development of skills and knowledge necessary for the effective performance of the role

• Performs other job related duties as assigned by the supervisor

Administrative/Operational:

• Performs specialized record processing activities requiring independent judgment to make decisions or select a course of action based on applicable policies and procedures

• Provides education and information on departmental and institutional polices

• Effectively communicates with contracted vendors, resolves issues directly, and escalates on-going vendor management issues to leadership

• Determines and initiates action within established policies and procedures to resolve problems with records, billing, payments, or charges

• Runs, analyzes and reports-out language data and makes recommendations to leadership for optimal scheduling based on forecasting

• Actively participates in strategic planning and process improvement projects for department-wide initiatives

• Participates in training as required and attends all required meetings

• Performs other job related duties as assigned by the supervisor