Accounting Specialist - Collections Outreach

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Accounting at Vacasa

We think perfect spreadsheets and balanced books are beautiful. Our team embraces the crucial nature of our work and digs into the details to sleuth out correct data. We work on short and long-term forecasting and planning to predict and explain business performance. We make it happen and we grow-ourselves and our company.

What we're looking for

As a Collections Outreach Specialist in the Accounts Receivable department, you will be responsible for supporting the Collection Specialist in charge of customer offboarding/contract terminations, taking ownership of AR balances, and performing collection outreach.

What you'll do

• Help to determine which balances are collectable which drives the forecast.
• Other duties, as assigned.
• Perform write offs for bad debt according to policy
• Perform outreach to customers and document collection attempts
• Identify disputes, issues, and opportunities and partner with the Operations team for appropriate involvement and resolution.
• This role will make decisions or exercise discretion and independent judgment with respect to matters of significance: including write offs and terminations.
• Perform data entry for terminating contracts and other updates
• Respond to owner inquiries and payment requests via email and phone
• Reconcile statements and research/verify owner balances
• Serve as the company's Collections Outreach subject matter expert across the organization, informing stakeholders of trends and risks.
• Forecast collection targets and provide tracking of the team's progress.
• Interact with the bank to send payment requests

Skills you'll need

• Technical computer skills on all forms of hardware - laptops, tablets, and mobile devices.
• Reliable internet connection, must meet a minimum of 50 mbps
• 1-3 years relevant AR, Collections or similar experience; hospitality industry preferred
• Problem solving and negotiation skills
• Highly responsive and reliable
• Strong knowledge of collections and accounts receivable process
• Proficiency with Excel and Google apps for business
• Highly organized, detail oriented, and thorough
• Excellent time management skills
• Work effectively both independently and as a member of the team
• Strong communication and interpersonal skills with ability to interact at all levels of the organization
• Strong business acumen and understanding of upstream and downstream impacts
• Ability to change activity frequently and cope with interruptions
• Degree in Accounting, Finance or related field or experience equivalent
• Ability to work within deadlines and operate effectively in a matrixed organization
• Ability to work well under pressure in an agile, face-paced environment
• Ability to analyze data for complex situations
• Ability to work in a fast-paced environment
• Good understanding of virtual meeting platforms (Hangouts, Slack, Zoom, Huddle)
• Professional communication in email, phone calls, video calls, and texts

Compensation

• $55000 / year

What you'll get

• Great colleagues and culture
• Paid parental leave after one year of tenure
• Health & Dependent Care Flexible Spending Accounts
• Employee discounts
• Employer Sponsored & Voluntary Supplemental Benefits
• Flexible vacation time
• Health/dental/vision insurance - employee & family coverage options
• Paid sick days and holidays
• Career advancement opportunities
• Please visit our careers page to review our full benefits offerings
• All the equipment you'll need to be successful
• Employee Assistance Program
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

An offer of employment for this role will be contingent upon the successful completion of a background check.