Account Supervisor Jobs

Skills: Commercial Lines Insurance, Account Coordination, Insurance brokerage, financial services

Experience level: Mid-senior

Experience required: 5 Years

Education level: Bachelor’s degree

Job function: Non IT Consultant

Industry: Insurance

Pay rate : $30 per hour

Total position: 2

Relocation assistance: No

Onsite: Training onsite daily; would move to hybrid model once training is complete.

Client is the world’s largest insurance brokerage, and we strive to offer our clients innovative solutions to manage risk more effectively.

We are seeking Operations Supervisors to join us as we scale up our growing Account Coordination department based in our Austin office.

• We will count on you to:
• Manage a small group of clients to remain current
• Continuously identify areas for process improvement to increase efficiencies as well as participate, monitor and/or oversee the initiatives
• Collaborate directly with remote members of our client support team to provide excellent client service
• Good organizational and time management skills to multi-task and work effectively under pressure to meet deadlines
• You will attend a robust training program of classroom, side-by-side, and on-the-job training; we will provide the required insurance knowledge to be successful while learning our systems
• Lead and/or participate in stakeholder engagement sessions and work in partnership with client teams to improve the client experience
• Actively engage in the overall on-boarding process, including interviews of new hires up through the time colleagues are fully integrated into production
• Manage and lead team members on a day-to-day basis to ensure service levels are met, measure and analyze team productivity, and manage and prioritize the team’s workload to ensure high-quality outcomes
• Managerial aptitude - desire to coach, mentor, and develop the team you are supervising
• You will work closely with the Account Coordinator Manager and be responsible for communicating feedback within your team and supported offices, identifying trends, evaluating/resolving any escalated service issues, and playing a key role in the growth of the department
• Ability to work and adjust in a fast-paced and dynamic environment as needed in order to support the needs of the business
• You will supervise a highly skilled team of up to 10 Account Coordinators who support our client-facing colleagues with renewal coordination and document creation
• Maintain adequate staffing and build talent bench strength
• Supervise a team of up to 10 Account Coordinators to ensure the consistency, quality, and accuracy of work being completed
• Remain current by understanding and following all Marsh compliance, professional, and transparency standards.
• Strong communication skills - you will speak to leaders and collaborate with client teams who are remote, so effective verbal and written communication is key
• Intermediate Microsoft Office proficiency - knowledge of basic Excel formulas, pivot tables, PowerPoint and Outlook
• You will build relationships with Marsh colleagues from multiple remote offices and drive continuous improvement for the department as well as the company
• Coach team members to develop them into effective, successful high performers

MUST HAVE

• Experience in Commercial Lines Insurance
• Experience with change management to prepare, equip, and guide teams to make organizational changes in the way work will be done.
• 3 years’ prior lead/supervisory experience preferred
• 5+ years of total work experience, with 3+ years in insurance or financial services
• Bachelor’s Degree