Account Director Jobs

Why Phase2?

Our remote first employees join and stay at Phase2 to be a force. In pursuit of digital experience that advances the human experience, you will do your best work, live fully, and succeed as a team.

We are a digital agency rooted in technology, passionate about customer experience, and grounded in data and insights. We guide industry-leading companies to what’s next in their digital landscape. In short, we make digital products that inspire, engage, and create impact.

Our Account Directors play a pivotal role in steering some of our most valuable client engagements within the cohesive Health & Wellness focus set by Phase2 leadership, spanning multiple industries and sub-industries from policy to prevention. Delivering complex, award-winning digital solutions to high-profile clients demands finesse, attention, and foresight. Building and maintaining client relationships is just the beginning.

Successful Account Directors at Phase2 intuitively influence their clients by understanding both the digital landscape and the clients' businesses. They use their instincts to anticipate client needs and analyze trends for future opportunities. They comprehend digital strategy and the challenges faced by companies and organizations within their portfolio of accounts. They earn their clients' trust through honesty, realism, and unwavering follow-through

This position reports to: Managing Director

Salary Band: $111,000 - $152,000 + commission

Job Responsibilities

• Collaborate with Delivery, Marketing, and Sales teams to execute account plans and growth initiatives, including generating outreach campaign ideas from existing accounts
• Create and manage account plans, revenue forecasts, and opportunity records in Salesforce
• Act as a point of escalation for revenue-impacting matters within assigned account portfolio and expand Phase2's executive-level reach and remain top-of-mind for key decision-makers and budget holders.
• Play an active role in achieving the company's annual goals and quarterly initiatives. Additionally, proactively contribute to other company-wide initiatives that foster continuous improvement and growth.
• Collaborate with, or as directed by, the Managing Director to pursue new agency accounts from converted opportunities, leading proposal creation, presentations, and pitches with input from relevant stakeholders.
• Solicit in-account referrals, pursue co-marketing opportunities, and prospect at key industry events.
• Lead account development efforts, including strategic planning, goal setting, KPIs, and targets, identifying, growing, and closing new opportunities within existing accounts to achieve revenue goals.
• Document account success stories and communicate progress to leadership
• Travel (10% - 15%) as needed to cultivate relationships, participate in client activities, and attend key events for lead generation
• Build and maintain strong customer relationships through regular outreach, including check-ins, planning discussions, and QBRs, while ensuring Phase2 teams understand client business objectives, goals, and success metrics to ensure organizational alignment.
• Build and maintain strong, productive partnerships with Phase2's official partners and other organizations to drive mutual growth and enhance the agency's capabilities, collaborating closely with Phase2 official partners to identify areas of shared opportunity and develop strategies to leverage each other's strengths.
• Handle contract negotiations, statement of work drafting, and partnering with key Phase2 personnel and outside resources for account growth activities.
• Stay current on digital technology and industry trends, research client industries, and leverage experience in dynamic enterprise account ecosystems to position Phase2 for success.

Minimum Qualifications

• Bachelor's Degree or equivalent required, preferably in a business or technical field
• Understands how creative design and digital technology can add value and drive impact to a company's strategy and overall business performance
• Proven ability to work independently and contribute to a team
• 7+ years of experience leading accounts at a digital agency delivering a mix of creative and/or technical solutions
• Outgoing and enthusiastic about developing relationships with clients and internal teams
• Willingness to help customers find workable solutions

Preferred Qualifications

• Product management, business development, account development, and/or consulting background a plus
• Specific knowledge of business strategy and ROI within Phase2’s key focus industries
• Experience with iterative application development using agile and waterfall methodologies is a plus
• Service engagement contracting experience
• Knowledge of common web-based applications including digital experience platforms (DXP), hosting, marketing automation tools, contact relationship management, and online portal solutions

Advancement Criteria

Phase2 is committed to transparency for career advancement. Eligibility for advancement is dependent on:

• Endorsement from senior leadership and peers
• Consistent demonstration of successfully executing the minimum qualifications of the next level
• Performance Management evaluation history indicating strong performance and exceeding expectations of current role;

At Phase2, we want you to be a force. Not for just one thing, but for your thing: the intersection of your expertise and your passion. And we will help you achieve it.

You are not just your expertise. You are a whole and complete story, and we invite all of it. We live fully with dynamic careers because we know that your best self is your whole self. That means we build authentic relationships with each other, there is no hidden home life, your schedule is your own, and the quirks that define you are storied.

Our formula for impact weaves together our brains and our spirits. We enchant with logic and lead with courage. We are questioners, nerds, and inventors — logicians at heart who meet challenges with curiosity and a “what’s next” spirit.

When we work as one, we are potent and powerful. We succeed together. Your team will give you the autonomy you want and will always challenge, support, and advocate for you — and together you will achieve more than you ever could alone.

We live our passion — ignite change and share it with the world.

Learn more about all that we offer to help you succeed and live a full life.