Absence Management Consultant (Remote)

At The Standard, you’ll join a team focused on putting our customers first.
Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let’s work together.

• This is a fully remote position that can work from anywhere in the US, with incidences of required travel 2-10x/year.

Job Summary:

Act as a knowledgeable Benefits Representative specializing in Absence Management (AM); coordinate Benefits efforts and work with marketing, sales, proposal, underwriting, and implementation personnel to sell, install, service, and retain large and complex group accounts. Participates in finalist meetings and site visits to secure new business. As a subject matter expert in Absence, assists in training the sales organization on the AM process, features of the product and service offering.

Principal Duties & Responsibilities:

As an Absence expert, provide support and training to sales in order to secure new and retain current business. Participate in sales presentations, finalist meetings, site visits and organize training programs. Represent the department’s interests in negotiating and making service promises.

Act as a primary Benefits Representative, specializing in Absence Management, for company staff and field personnel on issues related to the sale, installation, renewal, servicing and retention of large and complex group clients.

Lead Absence implementations. Work with the client and the Absence Management Service Center (AMSC) team on any customized aspects of their program including those that impact process changes. Understand implications of process changes on claim model and system infrastructure. Provide guidance and consultation to clients regarding their AM program.

Develop effective business relationships with customers at all levels of their organization during the implementation process.

Involve and negotiate with Benefits and other Division personnel to provide Benefits information and responses to bid, installation, and service actions and requests.

Work with the AMSC to develop new processes to support AM growth and client needs. Leads process re-engineering discussions when new client requests are made that may impact the overall Absence management workflow process. These process changes may be for a specific client or impact the overall delivery of Absence services.

Provide input to management and technology teams regarding needed system enhancements to support new clients or service offerings.

Analyze claim trends and claim service expectations. With Benefits and division personnel, develop and execute strategies designed to improve claim services and results, and to increase customer satisfaction and retention.
Support the update and maintenance of the Division bid library by reviewing and improving Benefits related bid/RFI question responses. Participate in the development of marketing and sales materials for group products as requested.

Job Specifications:

1. Education: Bachelor’s degree in Business, Science, or related field.

2. Experience: Five to seven years of demonstrated progressive experience with disability claim administration, account management, reporting, and interaction with underwriting, sales, and other division personnel to renew/retain accounts, or the equivalent combination of education and/or relevant experience.

3. Five years of direct experience in the Absence Management industry working with employers, insurers or brokers/consultants.

4. Professional certification required: none

#LI-remote

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.