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Vice President, Sales Operations

Company

GDT
Address , , Va
Employment type FULL_TIME
Salary
Expires 2023-07-29
Posted at 1 year ago
Job Description
GDT employs the most talented, tenured and certified professionals in the industry. We have always maintained a customer- first business model, which has helped transform our organization into one of the industry’s innovator, solution providers, and shared service experts. Be the solution. Keep clients happy. Provide intellectual value. Consistency. Be sticky. Help your fellow GDT-ers. Teach. Mentor. Lend a hand. Grow. Be professional, be engaged. ALWAYS.
Key Responsibilities include, but are not limited to:
  • Identify and qualify financially stable customers.
  • Develop and apply an understanding of GDT products, sales methodology, processes, prospecting techniques, and customer base while selling to prospective clients.
  • Meet and exceed assigned quota for Managed Services
  • Develop measurable processes that empower the Sales team to consistently meet or exceed ambitious goals.
  • Drive referenceable customer satisfaction in all assigned accounts
  • Coach, train, evaluate and monitor the Sales team’s performance.
  • Lead ongoing efforts to evolve and define value add offerings and packages.
  • Be a leader in building and developing operational efficiency, new account development, repeat sales, problem resolution, and sales campaign programs to maximize results.
  • Establish and nurture relationships with all levels of clients, partners and Managed Services organizations as appropriate
  • Grow business through development and delivery of managed services and drive add-on business within customer base and retention
  • Set and track against sales targets for the Sales team to include KPIs.
  • Meet and exceed assigned quota for Managed Services
  • Maintain accurate forecasting and clear management communication
  • Develop and implement the sales and service delivery strategies required to grow the PS/MS practice through Operations
  • Provide key leadership in the definition and execution of new advanced service offerings.
  • Prospect and close target accounts against competition by leveraging partners and GDT Managed Service solutions
Education and Experience Requirements:
  • 8-10 years of experience managing an Inside Sales team.
  • Strong leadership skills with the ability to coach and motivate a team
  • Excellent communication skills, both oral and written.
  • 8-10 years of experience in a high-volume sales environment; preference for experience working in the Managed Services space and Professional Services within Operations
  • Experience in a fast-paced growth environment, with proven success working independently and navigating an ever-changing environment.
  • Customer-oriented approach to driving growth, and experience creating exceptional customer experiences at scale.
Knowledge, Skills, and Abilities:
  • Ability to present to executive level and articulate GDT solutions and capabilities
  • In-depth understanding of market, technologies, products and services
  • Excellent communication, relationship, and leadership skills in IT industry
  • Strong customer service orientation and an effective influencer with excellent telephone etiquette and presentation skills, including appropriately handling calls from clients.
• Organized and demonstrated initiative - must be able to handle and prioritize multiple tasks simultaneously in a fast paced, high-pressure environment • Ability to interact effectively and build relationships with all levels of Customer
  • Highly polished and professional in demeanor
  • Excellent verbal and written communication skills along with exceptional ability to listen
  • Team oriented, flexible, and adaptable; positive attitude and strong work ethic
  • Willing to travel to client sites as needed
Working Conditions/Essential Functions:
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities include close vision. The noise level in the work environment is usually moderate.
GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.