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Remote Support Representative Jobs

Support Manager - Remote
By A2 Hosting At United States
Effective time management skills including multitasking and prioritization
Support Team Leads in their day-to-day activities, including workload management and performance coaching
The ability to work from home; this position is 100% remote
Monitor and manage support queues to ensure timely resolution of customer issues
A minimum of 3 years of support leadership experience required, preferably in a web hosting, SaaS, or similar technology environment
Proven interpersonal and leadership abilities; ability to foster and promote a professional and collaborative work environment
Learner Support Representative (Remote)
By Parchment At Scottsdale, AZ, United States
Experience with helpdesk ticketing tools and knowledge base resources.
Experience in an educational and technology workplace environment desired.
MS Word, Excel, Outlook (excellent Outlook folder management in an Exchange environment desired)
Above average typing skills (>50 words per minute with >95% accuracy).
Good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting).
Depending on support volume/needs act as a resource for other projects and/or departments outside of the scope of core responsibilities.
Customer Support Representative - Pharmacy-1 (Remote)
By ResMed At Peachtree Corners, GA, United States
Experience working in a remote workforce
Ability to document new issues, FAQs, and resolutions for a robust knowledge base.
Stay abreast of current technology in products, design changes, and new product offered
Prior help desk experience providing software support to external customers
Technical aptitude and troubleshooting skills to tackle a problem using a logical, systematic sequential approach
Brightree Pharmacy software application experience preferred
Support Specialist - Firmware/Plc (Remote) (Remote)
By AllSTEM Connections At United States
Three years technical support experience required
Three years software or firmware testing experience required
Demonstrated experience working with and understanding the industrial use of PLCs in automated production and manufacturing environments.
Demonstrated experience utilizing and troubleshooting industrial protocols like Modbus, Ethernet IP and OPC UA
Excellent verbal and written communication skills
software or firmware testing experience
Ecommerce Support - Remote
By Intellectt Inc At United States
8+ years of experience of which 4+ years of experience in e-commerce
Should have solid level 3 support experience in large e-commerce platforms
Knowledge in SFCC is an added advantage
Should have good debugging and analytical skills
Should possess excellent communication skills
Should be running critical issues and drive them to closure
Remote Support Jobs
By Total Office Products & Services Inc At , Burnsville, 55337, Mn $26 an hour
Proven experience as a Remote Support Specialist or in a similar role.
Provide remote technical support to clients, troubleshooting and resolving software, hardware, and network issues.
Diagnose and resolve technical problems through phone, email, chat, or remote desktop tools.
Install, configure, and update software applications and operating systems remotely.
Stay up-to-date with the latest technology trends and advancements in remote support tools.
Strong knowledge of computer hardware, software applications, and operating systems.
Support Specialist (Remote) Jobs
By Akkodis At United States
• Ability to effectively communicate with co-workers, peers, and management through written and verbal communication
Akkodis is seeking Support Specialists for our client's Tactical Team for a remote opportunity
• Perform SR callback requests received from client services
• Perform any audit or reporting tasks requested by the client
• Perform quality control and approval of check reissue requests/supplemental payments
• Review call notes daily and provide feedback for corrections and coaching to supervisors
Credits Representative (Remote) Jobs
By PeopleScout At Moore, OK, United States

Location: Primarily this position will be remote but the new hire would be required to work in office in Oklahoma, City, OK, 2 days a month.Shift: Flexible start 6AM-9AM Central Time, Monday-Friday, ...

Application Support Chat Representative (Remote)
By Enova International At South Jordan, UT, United States
Communicate clearly and professionally with all customers, co-worker, supervisors and management
Computer proficiency and accurate data entry skills required
A desire to create a top-notch customer service experience
Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)
Health, dental, and vision insurance including mental health benefits
Respond to chats from customers to answer and service any questions they may have
Application Support Chat Representative (Remote)
By Enova International At Chicago, IL, United States
Communicate clearly and professionally with all customers, co-worker, supervisors and management
Computer proficiency and accurate data entry skills required
A desire to create a top-notch customer service experience
Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)
Health, dental, and vision insurance including mental health benefits
Respond to chats from customers to answer and service any questions they may have
Customer Support Representative 2 - Remote
By Rite Aid At ,
EDUCATIONAL, CERTIFICATE and LICENSE REQUIREMENTS:
H.S. Diploma or General Education Degree (GED) required.
Provide friendly, engaging experiences through verbal and written communication for every customer interaction striving for first contact resolution.
Engage and educate customers on all Wellness+ loyalty programs, promotions and customer specific offers.
Associate’s Degree (AA) Business preferred.
Research and resolve complex customer situations
Sales Support Representative- Remote
By American Enterprise At , Des Moines, 50315, Ia
General knowledge of the principles, processes, and practices related to customer service and administrative support.
Strong verbal and written communication skills with the ability to respond effectively to the sales force and internal partners.
1+ years of customer service or related experience.
Research multiple systems and websites to gather information to answer agent questions and resolve complaints or concerns.
Ability to understand and patiently explain how technology works step by step when assisting others.
High school diploma or equivalent.
Support Technician Remote Jobs
By The Computer Merchant, LTD (TCM) At North Carolina, United States
Desired: Zendesk, Jira, Experience in K-12 education
Prioritize and schedule incidents. Escalate incidents (when required) to the appropriately experienced technician.
Access knowledge bases, and frequently asked questions resources to aid in problem resolution.
Exceptional written and oral communication skills.
Experience supporting front end users.
Proven analytical and problem-solving abilities.
Support Analyst (Remote) Jobs
By Collins Aerospace At , , Ia
Typically requires a Bachelor’s degree and 2 years or less of relevant experience
In absence of a degree, 5 years of relevant experience is required
Proficiency and experience in Atlassian tools, including Jira and Confluence
Experience with CT3 tools (Including BMW, PARS, ISAT & Staffing Center)
Experience with browser debugging and troubleshooting
Demonstrated experience in Agile methodologies
Technical Support Representative (Remote)
By Drata At United States
Excellent time management skills and ability to multitask.
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
Become a technical product knowledge expert on our platform, products, and services with guidance from our Senior team members.
Provide customer service to a wide range of customers, from small businesses to big enterprises and educational institutions.
Contribute to the ongoing internal learning and success of our team by sharing knowledge through mentorship and collaboration.
Service-minded and attentive to giving customers the best possible support and experience with our products.
Customer Support Representative - Pharmacy-1 (Remote)
By Brightree At , Peachtree Corners, Ga $31.73 an hour
Experience working in a remote workforce
Ability to document new issues, FAQs, and resolutions for a robust knowledge base.
Stay abreast of current technology in products, design changes, and new product offered
Prior help desk experience providing software support to external customers
Technical aptitude and troubleshooting skills to tackle a problem using a logical, systematic sequential approach
Brightree Pharmacy software application experience preferred
Support Engineer (Remote) Jobs
By Dynata At , Atlanta, Ga
Learning Management System available through the Intranet providing free access to nearly 500 online training modules and personal development programs
3+ years of experience in a technical support or customer success role
Strong problem-solving skills and the ability to troubleshoot complex issues
Excellent written and verbal communication skills
Experience with [javascript/.net/c#/css/html] is a plus
Experience working with partners or in a B2B environment is a plus
(Remote) Support Specialist Jobs
By Harris Computer Systems At , Athens, Ga
Assist in migrating documentation to the client knowledge base.
Follow tier-one troubleshooting tasks through to completion and document services provided, increasing the knowledge base for all support.
Excellent verbal and written communication skills
Outstanding customer service and organizational skills
Exceptional analytical, troubleshooting and problem-solving skills
Advanced computer literacy, including knowledge of Microsoft Office Products and SQL, is desired
Operations Representative- Remote Jobs
By TÜV Rheinland North America At Pleasanton, CA, United States
Strong project/time management and organizational skills with the ability to work in a fast-paced, multi-tasking environment coordinating multiple and changing priorities
Provide reports to management as needed. e.g. revenue forecasts each month to management based on project status and schedule.
Schedule projects/audits/inspections as needed to meet customer requirements. Flag completed projects for billing purposes.
Act as main point of contact to engineering/audit/inspection/sales/certification staff and clients regarding project information, status, and schedule.
Control the process of issuing certificate including processing and printing certificates, submitting documents for review, and mailing out certifications when necessary
Strong verbal, written, and interpersonal communication skills.
Support Specialist (Remote) Jobs
By Jabra At Lowell, MA, United States
Experienced and effective in conflict resolution and relationship management
Some college or a relevant combination of experience and education
This position is fully remote and US-based.
Deliver exceptional Customer Experience in each support interaction.
1-2 years proven customer service experience, ideally in the telecom, high-tech or consumer electronics industries
Telephony (hardline, softphone, or mobile phone) experience a plus!

Are you looking for an exciting and rewarding career as a Remote Support Representative? We are looking for a motivated individual who is passionate about providing excellent customer service and technical support. As a Remote Support Representative, you will be responsible for troubleshooting customer inquiries, resolving technical issues, and providing helpful advice. If you are a self-starter with excellent communication skills, then this is the perfect job for you!

Overview A Remote Support Representative is responsible for providing technical support to customers over the phone, email, or chat. They are responsible for troubleshooting customer issues, providing solutions, and ensuring customer satisfaction. Detailed Job Description Remote Support Representatives are responsible for providing technical support to customers over the phone, email, or chat. They must be able to troubleshoot customer issues, provide solutions, and ensure customer satisfaction. They must be able to communicate effectively with customers and have a good understanding of the products and services they are supporting. They must be able to work independently and be able to handle multiple tasks at once. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Ability to work independently
• Ability to multitask
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous technical support experience
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of remote support tools and technologies
Job Experience
• Previous customer service experience
• Previous technical support experience
• Experience with remote support tools and technologies
Job Responsibilities
• Provide technical support to customers over the phone, email, or chat
• Troubleshoot customer issues and provide solutions
• Ensure customer satisfaction
• Communicate effectively with customers
• Work independently and handle multiple tasks at once
• Follow up with customers to ensure their issues are resolved