Remote Customer Experience Representative Jobs

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Service Advisor (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge and experience with POS and Inventory Management systems, Microsoft Word, Excel, etc.

Minimum of 3 years of experience in a customer service environment. Retail sales; women's upper contemporary, multi-label or luxury designer preferred

Demonstrate strong written and verbal communication skills

Minimum of two to three (2-3) years of experience in apparel or lifestyle e-commerce

Excellent verbal and written communication skills

Ability to multitask and exceptional organizational skills, owning calendar and managing deadlines

Strong time management skills to ensure productivity in alignment with department standards

Maintain customer satisfaction ratings based on explicit criteria set forth by management

Troubleshoot technical issues, outages, and escalations on a variety of device applications to ensure a seamless viewing experience

Bachelor's degree from an accredited university or equivalent work experience

A minimum of 2 years of proven experience in customer support (or related position)

For US-based non-exempt Tubi employees, the FOX Employee Benefits summary accurately captures the Vacation and Sick Time.

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Infor Products and software lifecycle - Human Capital Management, Supply Chain Management or Finance are examples

Experience managing critical customer issues with senior management

Experience in the following areas: account management, project management or implementation management experience in the software industry with executive levels

Experience as a Customer Success Manager or comparable role

Experience working in a service within the software or high-tech industry

Experience with Problem Solving and Agile methodologies to quickly identify issues and determine next steps

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Work with coworkers, management, and other departments to help coordinate problem solving in an effective and timely manner.

Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.

Effective communication skills in a professionally setting, both spoken and verbal.

Manages multiple channels of communication (e.g., Teams, Jabber) within a timely manner.

Must be available to work between operation hours of 5:00am-8:00pm PST.

Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

Hybrid model, not fully remote. 3 days in office and 2 days at home.

Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful.

Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.

Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.

Play an active role in continued learnings to advance skill sets necessary for individual and team goals.

Customer Experience Representative – Remote, Nationwide

An Associate’s Degree or three (3) years related sales experience with high school diploma or GED

Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and overall computer proficiency Strong communication skills both written and verbal

Strong attention to detail and organizational skills

Ability to multi-task and manage time in a productive manner

Ability to work remotely with minimal supervision and effectively in a team environment

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Partner with the customer and Patagonia team to remedy customer concerns and deliver the best experience possible    

Complete training (both virtual and in-person), to develop skills required to ensure successful and excellent customer service.

Solid organizational and prioritization skills, with the ability to fulfill commitments, remaining reliable, punctual, and on-time.  

Minimum of 1+ years’ experience working in a customer service environment 

Proven ability to drive amazing customer experiences   

Experience navigating and resolving complex customer issues while maintaining composure    

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Take/upload photos and customer info to Service King's Centralized File Management team

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

take/upload photos and customer info to Service King's Centralized File Management team

6 months or greater of prior experience working in a fast-paced, customer-service environment

Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person

Educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures

Organizational and time management skills

Apply Allstate’s Customer Value Proposition & Customer Experience Global Standards to help shape the design of future-state customer journeys

Bachelor’s degree or equivalent experience

2 or more years of related experience

Ability to manage multiple projects / programs at a given time

Demonstrates clear, concise, and effective presentation and written communication skills

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Service Advisor (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States