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Related keywords
- Customer Experience Representative
- Customer Experience
- Cheyenne Customer Experience Representative I
- Customer Experience Center Representative
- Associate Customer Experience Representative
- Full Time Customer Experience Representative
- Overnight Customer Experience Representative
- Virtual Priority Customer Experience Representative
- Consumer Experience Representative
- Remote Customer Experience Representative
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Customer Experience Representative Jobs
Company | Crash Champions |
Address | Herndon, VA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Motor Vehicle Manufacturing |
Expires | 2023-07-25 |
Posted at | 10 months ago |
Overview
- Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed
- Establish communication expectations with customer: Provide repair status updates to customer via call or text based on an established communication cadence with the customer
- Additional responsibilities as assigned
- Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
- Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
- Complete all facets of vehicle intake process: Walk the vehicle with the customer; map damage areas with markers; take/upload photos and customer info to Service King's Centralized File Management team; pre scan vehicles; prepare vehicle tags and packet for Repair Planner
- Conduct final quality control check: Perform the final quality control check prior to customer pick up to ensure the quality of the repair will meet or exceed customer expectations and Service King's standards
- Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person; educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures
- Proficient with Computers, as well as, other software
- 6 months or greater of prior experience working in a fast-paced, customer-service environment
- Legally authorized to work in the United States
- Ability to work collaboratively with others to meet shared objectives
- Bilingual (Spanish)
- Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
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