Remote Client Support Specialist Jobs

Immerse yourself in a collaborative and supportive team environment, even while working remotely, benefiting from collective knowledge and expertise.

Utilize your excellent organizational skills to manage client requests, bookings, and arrangements with meticulous attention to detail.

Strong organizational capabilities, multitasking skills, and meticulous attention to detail.

Stay informed about the latest travel trends, entertainment events, and offerings from diverse vendors.

Participate in comprehensive training provided by the company to enhance your client relations and coordination skills.

Showcase adaptability and problem-solving abilities in addressing any challenges that arise during client interactions.

Strives for first call resolution and skillfully provides process expectations to support overall customer experience

Documents all data points in the customer relationship management database required by organizational processes and policies

Meets established performance management metrics and goals

Contact center and/or work from home experience desirable

SKILLS, SPECIALIZED TRAINING OR KNOWLEDGE

Role combines the responsibilities of the Cancer Support Specialist and Cancer Information Specialist positions

Facilitate and help to manage potential call outs with current processes in place.

Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation; generate reports as needed.

2+ years experience in client/customer support, ideally in an early-stage start-up environment.

Vet technician/animal healthcare industry experience a plus

Excellent communication & organizational skills.

Compensation: $23-$28 hourly (based on SF Bay Area); commensurate with experience and location

One (1) to two (2) years’ experience of revenue cycle management or billing experience in the healthcare field

Alerts the RCM Supervisor or RCM Manager regarding late or missing documents required for billing.

Strong communication skills, oral and written.

Intermediate to advanced skills with Microsoft Office Suite, especially Excel.

You are flexible and can embrace change

You value progress over perfection

Enter, update, and maintain information in CRM (customer relationship management) system database

Responsibilities of a Remote Sales Support Specialist:

Generous paid time off benefits

Demonstrated customer service, professional phone etiquette, and emotional quotient skills

Remote agents need to be able to identify technical issues and trouble shoot own IT issues

Willingness to learn and eager to acquire and share new knowledge

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice

Manage and prioritize workload for yourself

Research and respond to all direct correspondence with the clients that are sent.

Researching and Resolving Activation delays, Disconnects, and Client requests.

Coordinate conversations between clients and team members.

Responsible for calling and responding to direct calls from Utility Coordinators.

Strong organizational and time management skills to handle functional workload and multiple priorities.

At least 2 or more years of administrative work experience or equivalent.

Strong written and oral communication skills.

Strong critical thinking, problem solving and decision-making skills.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

Here are a few of the benefits you’d enjoy. For a complete overview, see www.mykcbenefits.com.

At least two (2) years’ experience with Customer Relationship Management (CRM) Systems (Microsoft Dynamics preferred)

Experience with Learning Management Systems (LMS)

At least two (2) years’ experience in a customer service field or call center environment.

At least one (1) years’ experience in providing first level technical support to customers.

Demonstrated excellent verbal and written communication skills.

Computer experience with a proficiency in Microsoft Office: Word and Outlook

Documents all data points in the customer relationship management database required by organizational processes and policies

Strives for first contact resolution and skillfully provides process expectations to support overall customer experience

Meets established performance management metrics and goals

Work from home experience desirable

SKILLS, SPECIALIZED TRAINING OR KNOWLEDGE

Triages requests to internal groups and escalates complex issues to the appropriate knowledgeable resource

Team Meeting or one on one meeting with department manager and/or department technical specialist developing and honing your skills.

Remotely program customers’ intrusion, CCTV, and access control systems.

Assist field technicians remotely by completing both administrative and technical tasks.

3+ years’ previous successful experience in a customer service role, interacting with customers via telephone and email preferred.

Previous work experience in service and installation environment strongly preferred.

Excellent verbal and written communication skills.

Strong organizational and time management skills to handle functional workload and multiple priorities.

At least 2 or more years of administrative work experience or equivalent.

Strong written and oral communication skills.

Strong critical thinking, problem solving and decision-making skills.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

Additional information about the compensation and benefits for this role are available upon request. You may contact

Accurate data entry and management within the provided database

Education: Preferred but not required – High School Diploma/GED/AA

Customer service or relevant experience

Professional phone demeanor with excellent communication skills

Equal employment opportunities are provided for all, including veterans and candidates with disabilities.

As the COVID-19 virus continues to evolve, Hiring Company and its employees have specific requirements regarding vaccination status.

Data Integrity: Maintain the integrity of our Client Relationship Management Platform (Salesforce) and our Vendor Relationship Database

Maintain working knowledge of our Knowledgebase and other training materials and use that knowledge to support users

You want to work with a team that is competent, confident, passionate, and focused on achieving big goals.

You want to work on a product and deliver services that have the potential to help millions of people.

You want to have a voice and employee ownership.

You want to be part of a fun and healthy work culture.

Enter, update, and maintain information in CRM (customer relationship management) system database

Responsibilities of a Remote Sales Support Specialist:

Generous paid time off benefits

Demonstrated customer service, professional phone etiquette, and emotional quotient skills

Remote agents need to be able to identify technical issues and trouble shoot own IT issues

Willingness to learn and eager to acquire and share new knowledge

Good time-management skills with the ability to multitask concurrent priorities in an organized manner.

Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.

Maintain current knowledge of all applicable devices and/or troubleshooting techniques to continually provide effective technical support.

0 - 1 year's related experience.

Prior experience in a customer service or call center environment desirable.

Detail oriented with good analytical and organizational skills.

2 years' experience with Customer Relationship Management (CRM) Systems (Microsoft Dynamics preferred)

Experience with Learning Management Systems (LMS)

Offer technical assistance to students and instructors for proprietary applications using administrative tools, support documents, and knowledge

Opportunity to work remotely with a fully provided home office setup

Minimum of 2 years' experience in a customer service field or call center environment

Minimum of 1 year experience providing first-level technical support to customers

Strong communication skills, strategic thinking, and technical abilities

Demonstrated ability to effectively manage multiple projects, including developing objectives, prioritizing responsibilities, and executing deliverables

High School diploma / Associate's degree along with prior work-related experience or equivalent

2+ years of related experience in technology, a strong understanding of eCommerce is a plus

Proven strong analytical skills and a passion for understanding the “Why”

Excellent verbal and written communication skills and a commitment to collaborate

Post-secondary education or equivalent experience

Assisting in the development of proposal and presentation materials to ensure consistency and adherence to proposal and presentation requirements

Collaborating with internal team members to continually enhance operational processes that improve business operations, client experience, and operational efficiency

Excellent communication skills, written and verbal

Strong analytical skills and ability to use data to optimize performance and inform future strategies

Ability to organize multiple responsibilities while meeting the needs of business partners and working within time constraints

Provide skills-based services to assist clients and families in meeting identified goals (example: coping skills education, parenting skills training, etc.)

Competitive salaries based on education and experience

Bachelor’s degree in a Human Services-related field OR 2 or more years of related experience

Basic computer skills, including familiarity with using the internet and Microsoft Word

Ability to work independently and manage time efficiently

Full-time & part-time employees are eligible for the Employee Assistance Program and 401K benefits immediately