Remote Associate Customer Success Specialist Jobs

1+ years experience working for a travel management company (TMC).

1+ years of experience as a Customer Success Manager or Account Manager where you were focused on account retention.

Have complete knowledge of the status of the customer.

2+ years of experience in a customer-facing role.

Monitor the account through cases, account health triggers and other on-going, customized alerts.

Develop trusted relationships with your customers to ensure they are engaged, happy and referenceable.

3+ years enterprise-level customer success experience or account management at a SaaS company

Managing customer success activities related to onboarding, training, customer success management, renewals, cross-sell/up-sell and advocacy

5+ years Customer Success Management and/or Account Management

BS or equivalent education and relevant experience

Driving alignment with internal teams including Support, Services, Sales Managers and Product to help drive quick resolutions

Guiding the team to creatively negotiate and execute renewal contracts (in partnership with legal, finance) that align to customer goals

Proven experience (minimum 8 years) in account management, client/customer relations, or sales within the healthcare industry, preferably in the SaaS space.

Exceptional organizational and time management skills, with the ability to prioritize and manage multiple client program accounts simultaneously.

Collaborate with the leadership team to develop and refine the program management processes, policies, and best practices.

Stay updated on industry trends, competitive landscape, and healthcare regulations to proactively identify opportunities or risks and adapt management strategies accordingly.

Bachelor's degree in Business Administration, Healthcare Management, or a related field. MBA or relevant advanced degree preferred.

Strong leadership skills with experience in managing and developing high-performing teams.

CUSTOMER SUCCESS MANAGER - REMOTE - $120-150k

Knowledge of Public cloud platforms Azure, or AWS, MS Collaboration suite (Teams, SharePoint), or Contact Center solutions

Develop and drive business cases that outline problems, impacts, proposed solutions and outcomes that help improve our performance and success.

Conduct a project kick-off call, collaborate, and create project plan

Excellent time management and organization skills

Associate’s Degree or equivalent work experience and education preferred

Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Experience with web browsers (Chrome, Internet Explorer, etc.)

Manage post-sales activity for employer's customers through project management, product knowledge, planning, and execution

Minimum five years of Customer Success Manager or Account Manager experience in a business-to-business or SaaS support environment

Collaborate with internal stakeholders to optimize the customer journey and experience

Project manage key strategic initiatives for the Customer Success team

Four-year college degree from an accredited institution or equivalent experience

Excellent written and verbal communication skills

In-depth knowledge of diverse business functions and principles (e.g., sales, renewals, customer support, supply chain, finance, customer service etc.)

Building and cultivating client relationships by understanding their needs and requirements

Developing trust and acting as an ambassador for positive customer relations and experiences

Developing mutually beneficial value offerings between clients and the business

Evaluating overall performance by establishing success and retainment metrics for implementation and maintenance of service offerings

Knowledge and understanding of the customer success process

Excellent time management and organization skills

Forge relationships with new customers, including management and executive stakeholders, and understand their objectives

Associate’s degree or equivalent work experience and education preferred

Prior experience as a Customer Success Manager preferred

Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.

Experience with Salesforce or other CRM

Responsible for order creation and management

Manage collection of creative assets, tracking and ad verification from clients / agency contacts and coordinate with vertical GM

Project Manage and coordinate with internal teams all necessary elements for campaign execution

4 plus years of proven digital advertising experience

Exceptional communication and organizational skills

Ability to manage stress well, and juggle multiple account challenges at once.

A few years of relevant customer success or onboarding experience

Impeccable customer skills and a strong sense of empathy and integrity

Excellent written + verbal communication and presentation skills

Remote-first culture. No matter where you are, you'll feel connected to the team

We take family seriously and offer flexible schedules and generous parental leave programs

Not sure if you meet all the requirements?

Directly mentor, support, and oversee a team of Customer Success Managers.

Experienced in managing a team with a performance quota attached.

Experience developing customer health scorecards.

Own and be measured on team-based metrics.

Help develop the tooling and processes required to scale the team and ensure they are set up for success.

Partner with all customer facing teams (Marketing, CX, Sales) to ensure the customer journey on Brex is seamless.

Build AI coach stories to customer requirements

Participate in weekly Customer Success meetings supporting account leaders, clarifying and documenting customer requirements, and solving customer needs

1+ years of experience in professional customer service experience

Associate Customer Success Specialist Responsibilities:

Associate Customer Success Specialist Requirements:

Work with Implementation Specialists on screen simulations

Provide feedback to product management and marketing to enhance product capabilities

Project manage new customer onboardings

Demonstrate the Hiring Company IPA product to new customers and educate them on its capabilities

Excellent communication and presentation skills

Experience working with non-technical users

5 years of customer success or customer support experience in a software organization

Partner with Customer Success Engineering to ensure a smooth onboarding experience and address specific integration requests.

Strong knowledge of the DevOps market and ecosystem.

Above-average technical knowledge in Cloud technologies, Enterprise security, SAML, SSO, and Mobile apps.

Deep experience with Salesforce, Outreach, and Looker.

Mattermost is a remote-first company with staff living and working across the globe.

Represent the Voice of the Customer internally and maintain core relationships with the Enterprise segment in the US Public Sector.

Previous Customer Success/Account Management experience in a SaaS organization preferred

Experience with technology and able to learn new technologies quickly; ideally familiar with SaaS application requirements

Manage hundreds of relationships within book of business (BOB) to ensure that they are achieving their desired outcomes with using Prokeep

Train and mentor new Customer Success Managers

Experience managing a book of business (BOB) of 100+ accounts

Be skilled in developing the relationship with the key decision maker at each of your accounts.

Strong customer-facing experience with exceptional relationship and trust-building skills

Continually Improve customer experiences and outcomes

Prior hands-on experience in a technical customer-facing role, preferably in Sales Engineering, Customer Support, or Professional Services, is a plus.

Experience with technologically complex accounts and/or Enterprise market customers

A strategic, innovative thinker, with excellent interpersonal communication, written communication, and presentation skills

Bachelor's Degree Required or Equivalent Experience

Customer Success Associate | Part Time | Remote

● Write, review, edit, and update content for our knowledge base.

● 1+ years experience in a customer support or customer success role.

● Basic knowledge of photo editing software such as Canva, Adobe Photoshop or Illustrator.

● Excellent communication and proofreading skills with a strong attention to detail.

Please apply online on our careers page: https://www.eventeny.com/about/careers/

4+ years working in a B2B client-facing account management, support or project management experience preferably involving SaaS services targeting SMB customers.

Exceptional communication, presentation, and relationship management skills – deep cross- functional collaboration is required.

Comfortable interacting with all levels of management and roles within the client organization

Preferred skills and experience: Zendesk customer support methods; Salesforce certified Admin, Salesforce classic to lighting migration.

Scale Customer Success Manager, EverPro – REMOTE/IN OFFICE (Remote (US) or Columbus, OH)

Skills and Experience needed for success in this role:

1-2+ years a in Customer Success Management role required, working with technical teams is a plus

Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office

Experience with Jira/ticketing, Gong, Sigma/data dashboards, Chili Piper/calendaring software, Notion preferred

Experience in B2B SaaS required

100% paid short and long term disability plus life + AD&D benefits

Provide reactive support via a queue of inquiries in accordance with internal SLAs