Payments Project Manager Jobs

Certified Customer Experience Professional (CCXP)

Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority

Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit

Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication

Systems thinker: Zoom out to see the big picture and dive into the details when appropriate

Proven track record driving positive change in a complex environment

Certified Customer Experience Professional (CCXP)

Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority

Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit

Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication

Systems thinker: Zoom out to see the big picture and dive into the details when appropriate

Proven track record driving positive change in a complex environment

Certified Customer Experience Professional (CCXP)

Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority

Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit

Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication

Systems thinker: Zoom out to see the big picture and dive into the details when appropriate

Proven track record driving positive change in a complex environment

Certified Customer Experience Professional (CCXP)

Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority

Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit

Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication

Systems thinker: Zoom out to see the big picture and dive into the details when appropriate

Proven track record driving positive change in a complex environment

Certified Customer Experience Professional (CCXP)

Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority

Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit

Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication

Systems thinker: Zoom out to see the big picture and dive into the details when appropriate

Proven track record driving positive change in a complex environment

Certified Customer Experience Professional (CCXP)

Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority

Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit

Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication

Systems thinker: Zoom out to see the big picture and dive into the details when appropriate

Proven track record driving positive change in a complex environment

Certified Customer Experience Professional (CCXP)

Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority

Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit

Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication

Systems thinker: Zoom out to see the big picture and dive into the details when appropriate

Proven track record driving positive change in a complex environment

Certified Customer Experience Professional (CCXP)

Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority

Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit

Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication

Systems thinker: Zoom out to see the big picture and dive into the details when appropriate

Proven track record driving positive change in a complex environment

Certified Customer Experience Professional (CCXP)

Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority

Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit

Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication

Systems thinker: Zoom out to see the big picture and dive into the details when appropriate

Proven track record driving positive change in a complex environment

Certified Customer Experience Professional (CCXP)

Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority

Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit

Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication

Systems thinker: Zoom out to see the big picture and dive into the details when appropriate

Proven track record driving positive change in a complex environment

Certified Customer Experience Professional (CCXP)

Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority

Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit

Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication

Systems thinker: Zoom out to see the big picture and dive into the details when appropriate

Proven track record driving positive change in a complex environment

Certified Customer Experience Professional (CCXP)

Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority

Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit

Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication

Systems thinker: Zoom out to see the big picture and dive into the details when appropriate

Proven track record driving positive change in a complex environment

You have 5+ years of experience and management in banking and payment processing from both a B2B and B2C lens

Manage our selfie verification dashboard, and other relevant tooling, to increase new application approval rates and minimize friction

Own key third-party vendor relationships that strengthen the customer experience

You have managed and owned projects that are focused on data investigation

You have experience managing multiple core vendors, and are well-versed in stakeholder relationships

You consider yourself to be an exceptional project manager and handle context switching between projects and stakeholders with ease

Experience in project management and leading working groups.

Minimum 3+ years’ experience as credit card payment manager at a merchant in the USA.

Composure and ability to work with not only peers but with senior management.

PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED

Leading and fostering credit card payment community shared experience, training and networking sessions.

Possess end to end negation experience to develop and execute strategic relationships.

6+ years of Product Management experience, preferably in a FinTech, Payments, e-commerce, or marketplace startups

Develop a strategy to embeds our Payments capabilities and experiences throughout the Upside platform

Translate product strategy into technical requirements and collaborate with a dedicated engineering team to bring the product to life

Excellent problem-solving, analytical, and influencing skills, with proven ability to take initiative and build strong, positive relationships

Experience partnering with cross-functional teams of engineers, designers, sales, marketing, operations, and data scientists to deliver outstanding products

Simplify the payments processes while also reducing costs and risks

5+ years of product management experience

Define roadmap, requirements and priorities, working closely with business partners and engineering leaders

Define detailed product requirements and user stories

Design and deliver solutions and tools for customers and internal teams with an emphasis on user experience

Create, manage, and execute on roadmaps, consistently evaluating opportunities for improvement, growth, and delivery

Experience managing software products, payment integrations

Monitor and create reporting including escalations for potential trending issues - escalate those issues to management and relevant internal departments

Assist management with the ownership of quarterly planning and weekly KPIs

Manage day-to-day operations on the Payment Operations team

1-3 years of experience in payments and/or fraud operations

Experience working with ZenDesk or similar CRM tool

Technology, casino, or iGaming experience, is strongly preferred

Effective organizational and time management skills.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

5-7 years of experience as a Product Manager.

Experience developing products and writing requirements for ACH, Card payments, Fraud, Tokenization, Reporting and Chargebacks

Manage and plan for payment mandates to ensure compliance.

Strong written and verbal communication skills.

Deeply data-driven, Enthusiastic, and passionate around agile product management, with the goal of delivering breakthrough consumer experiences.

4+ years of experience in product management, consulting, co-founder, or related technical role.

You will focus on providing innovative solutions that are scalable and robust, improving the payment experiences for our customers.

Coordinate with finance and analytics to measure/ track business and financial impacts.

Partner with legal, network compliance, regulatory and risk stakeholders to effectively manage risks and confirm compliance.

Proven experience executing a transformational product strategy while successfully tackling ambiguity independently.

4-6 years of experience as a Product Manager preferably at a start-up

Experience working within payments or fintech adjacent industry

Experience overseeing roadmap strategy and definition for a B2B-related product

Interest in payroll, HR, and/or the fintech landscape