Payments Project Manager Jobs in New York

Hires, onboards, trains, leads, manages and develops customer experience leaders in the store.

Introduces best practices and rolls out new country processes and systems on a timely basis to entire Customer Experience team.

Contributes to the creation of the Customer Experience action plan, secures buy in, initiates implementation and follows up.

In customer service, problem solving and conflict handling techniques.

Using data and insights in customer interactions with IKEA across all channels and IKEA service providers into actions and solutions.

Managing, leading and developing people, preferably in customer centric service or retail environment.

Excellent communication (written + verbal) skills and ability to build genuine, collaborative relationships throughout all levels of the org

Demonstrated experience managing complex and cross-functional initiatives including planning, execution, and delivery

Strong decision making skills with a balanced view of data, domain expertise, and gut instinct

Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely

Guide build vs. buy decisions to balance ability to experiment with reliability and scalability of our platform

Be a trusted PM for the existing Payments team, diving into in-progress initiatives, making decisions as needed and supporting delivery

Certified Customer Experience Professional (CCXP)

Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority

Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit

Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication

Systems thinker: Zoom out to see the big picture and dive into the details when appropriate

Proven track record driving positive change in a complex environment

Experience in project management and leading working groups.

Minimum 3+ years’ experience as credit card payment manager at a merchant in the USA.

Composure and ability to work with not only peers but with senior management.

PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED

Leading and fostering credit card payment community shared experience, training and networking sessions.

Possess end to end negation experience to develop and execute strategic relationships.