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Banking And Payments Operations Manager
Company | Relay |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage,Internet Publishing |
Expires | 2023-07-13 |
Posted at | 11 months ago |
Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.
- Decrease transaction issues by monitoring ACH functionalities, ensuring that RDC acceptance rates are within industry standards, and collaborating with our BaaS provider to optimize check deposit rules
- Orchestrate shipment, dispute fillings, and the implementation of new features to upgrade the overall card experience Investigate and escalate rare customer issues regarding transactions and approvals
- Coordinate any necessary legal changes including the adjustment of terms and conditions, deposit agreements, and cardholder agreements
- Own key third-party vendor relationships that strengthen the customer experience
- Manage our selfie verification dashboard, and other relevant tooling, to increase new application approval rates and minimize friction
- Collaborate closely with departmental stakeholders across Relay, including Product, Risk, Customer Support, Marketing, and Sales teams
- Utilize our BaaS and partner bank to expand the list of acceptable KYC/KYB documents
- Spearhead major product releases with our BaaS provider and other key third-party organizationsCollaborate with external stakeholders such as our partner bank to ensure the language used in new product launches is well-aligned
- Identify and partner with new payment rails that unlock innovative ways for customers to pay and get paid
- You have experience managing multiple core vendors, and are well-versed in stakeholder relationships
- You consider yourself to be an exceptional project manager and handle context switching between projects and stakeholders with ease
- You are familiar and well-versed in data insight toolings such as Metabase, Looker, etc
- You have managed and owned projects that are focused on data investigation
- You have 5+ years of experience and management in banking and payment processing from both a B2B and B2C lens
- You have knowledge of SQL or other tools to drive data investigation projects
- You have knowledge of the US Banking system including NACHA, wires, and BSA
- You have experience with project leadership between cross-functional teams
- Competitive salary and meaningful equity: every team member gets a piece of the pie.
- 3 weeks vacation + end of year holiday shutdown: we take time off to reset and recharge so we come back better for our customers.
- Comprehensive health benefits: we offer full health benefits + an HSA/WSA starting from day 1 so you get the coverage you need
- Personal and professional growth: support from leaders who care about your growth and success through regular feedback and coaching. Our goal is to make Relay a step-change career opportunity.
- Team-first culture: we’re passionate about working collaboratively, bonding through team events, and most importantly having fun.
- Top-tier equipment: we’re a Mac environment and we’ll make sure you have everything you need to produce your best work.
- Remote work enviroment: while this role is primarily remote, we love collaborating and connecting in our Toronto office 1-2 times a year (travel and accommodations are covered for these visits)
- Stage 4: A 30-minute Google Meets video call with the CEO of Relay
- Stage 3: A 45-minute Google Meets video call with members of the Product, Support and Operations team, partnered with a take-home writing sample assessment related to payment operations
- Stage 1: A 30-minute Google Meets call with a member of the People team
- Stage 2: A 45-minute Google Meets video call with our Head of Risk
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