Overnight Guest Service Agent Jobs
Guest Service Agent - 100% Remote
By DELAWARE NORTH COMPANIES (WEMBLEY) LIMITED
At United States
Guest Service Agent Jobs
By Commonwealth Hotels
At Atlanta, GA, United States
Overnight Guest Relations Agent
By Auberge Resorts Collection
At Fort Worth, TX, United States
Guest Service Agent Jobs
By Hilton Garden Inn - Outer Banks/Kitty Hawk
At Kitty Hawk, NC, United States
Guest Service Agent - Puerto Rico Ferry By Hornblower - Culebra
By Hornblower Group
At Culebra, AL, United States
Guest Service Agent Jobs
By Commonwealth Hotels
At Minot, ND, United States
Guest Service Agent - Holiday Inn Express & Suites, Corona
By Talentuition
At Corona, CA, United States
Guest Service Agent Jobs
By Crescent Hotels & Resorts
At St Louis, MO, United States
Front Office | Guest Service Agent - Overnight
By Fontainebleau Miami Beach
At Miami Beach, FL, United States
Guest Service Agent Jobs
By Commonwealth Hotels
At Panama City, FL, United States
Guest Service Agent/Night Auditor
By Commonwealth Hotels
At Minot, ND, United States
Guest Service Agent-Statue City Cruises - Battery Park
By Statue City Cruises
At Ocean City, NJ, United States
Guest Service Agent (Full-Time)
By Alohilani Resort Waikiki Beach
At , Honolulu, 96815, Hi
Guest Service Agent Jobs
By Drury Hotels
At , Franklin, 45005, Oh
Up to $18.93 an hour
Guest Service Agent Jobs
By Sonesta
At , San Francisco, 94102, Ca
$31 an hour
Guest Service Agent Jobs
By The Ambrose Hotel Santa Monica
At , Santa Monica, 90404, Ca
$18.86 an hour
Guest Service Agent Jobs
By Renaissance Denver Central Park Hotel
At , Denver, 80207, Co
$18 an hour
Guest Service Agent Jobs
By Hyatt House Emeryville/San Francisco Bay Area
At , Emeryville, 94608, Ca
Guest Service Agent Jobs
By Resorts World Catskills
At Monticello, NY, United States
Guest Service Agent Jobs
By Marriott International, Inc
At , Lahaina, 96761, Hi
$24.68 - $29.04 an hour
Are you looking for a unique opportunity to provide exceptional service to overnight guests? We are seeking an Overnight Guest Service Agent to join our team and provide a memorable experience to our guests!
Overview Overnight Guest Service Agents are responsible for providing excellent customer service to guests staying at a hotel or resort. They are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. Overnight Guest Service Agents are expected to provide a high level of customer service, maintain a professional appearance, and be knowledgeable about the hotel's services and amenities. Detailed Job Description Overnight Guest Service Agents are responsible for providing excellent customer service to guests staying at a hotel or resort. They are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. Overnight Guest Service Agents are expected to provide a high level of customer service, maintain a professional appearance, and be knowledgeable about the hotel's services and amenities. They are also responsible for greeting guests, answering questions, providing information about the hotel and its services, and resolving any customer service issues. Job Skills Required• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multi-task and prioritize
• Ability to work independently and as part of a team
• Ability to remain calm and professional in stressful situations
• Knowledge of hotel services and amenities
• Knowledge of computer systems and software
• Knowledge of local attractions and events
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to work overnight shifts
• Ability to stand for long periods of time
• Ability to lift and carry up to 50 pounds
Job Knowledge
• Knowledge of hotel services and amenities
• Knowledge of computer systems and software
• Knowledge of local attractions and events
Job Experience
• Previous customer service experience
• Previous experience working in a hotel or resort
Job Responsibilities
• Greet guests and provide information about the hotel and its services
• Answer questions and resolve customer service issues
• Maintain a professional appearance and demeanor
• Ensure that all guests are comfortable and have a pleasant stay
• Monitor the lobby and other public areas for cleanliness and safety
• Assist with check-in and check-out procedures
• Process payments and complete paperwork as needed
• Assist with luggage and other requests from guests
• Ensure that all hotel policies and procedures are followed
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