Igaming Customer Support Agent Jobs

Respond to B2B issues and questions relating to the services we offer.

Demonstrate strong understanding and experience in MS Office and Jira (preferred)

Excellent English written and verbal communication skills

Previous experience in online gaming/gambling/sports betting (Preferred)

Previous experience in dealing with customer fraud (Preferred)

Provide excellent customer service via phone, live chat, and via email.

Well-developed critical thinking and analytical abilities, and time management, organizational, conflict resolution and judgement skills.

Knowledge in call center production metrics and management.

Perform data entry and appointment confirmation.

Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support

NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred.

At least 2 years of of call center experience preferred

Experience with Zendesk platform or remote support tools preferred

Proficient verbal and written communication skills

Basic computer skills and technology understanding

1+ years experience in customer service

2+ years experience in customer service

Thorough understanding of customer service software remote platforms

Internal Mobility (84% of our managers are promoted within)

Effective verbal and written communication skills

Ready to help and provide a memorable and delightful experience

401K retirement plan with company match

Flexibility to needs of business

Must have High School Diploma or GED Equivalent

Experience, understanding, and knowledge of the iGaming industry.

Proven expertise in project and people management.

Remote- work from home in USA.

Lead customer operations training, compliance, and player management policies.

2-4 years of experience in an operational position within digital casino and/or sports betting.

Ability to manage suppliers, venders, and 3rd parties.

Knowledgeable and experienced in service desk solutions;

Manage customers requests from beginning to end;

Proven working experience in providing customer support.

To ensure you feel good solving a big Human problem, we offer:

Have a positive, empathetic and professional attitude toward our customers at all times;

Respond promptly to customer inquiries;

Proven experience in the iGaming niche with provided samples or portfolio in advance;

Flawless writing skills with zero tolerance for mistakes or sloppy quality;

Ability to commit and strictly follow deadlines as they are crucial for all projects;

Work in a structured and methodical way and be able to follow instructions;

Easy-going, positive and highly responsible character;

Be part of a virtual superstar team;

Empower yourself with ongoing knowledge of our products and systems through group and self-lead training.

Continuous learning to improve and grow their knowledge of our products, platforms, and systems.

Strong oral, written and organizational skills.

Physical Requirements for this Position:

Riverside Insights Benefits and Perks:

Utilize resources and tools to independently research and troubleshoot to provide effective and timely resolution of customer issues.

Excellent written and spoken communication skills

Strong computer skills- proficient in excel, dual screens and reporting

Good problem-solving, analytical, and team working skills

Strong attention to detail and the ability to multitask with multiple applications at one time.

This is a remote / Work From Home position

Exceptional knowledge of products and the ability to provide support and training on the product.

Explaining processes, forms and procedures to callers, ensuring that customers understand required documentation requirements and subsequent measures

1-3 years of customer service experience

Exceptional interpersonal, written and oral communication skills

Knowledge of medical terminology is a plus

Education and Experience -- *

Acquire in-depth knowledge of the company's products

Acquire in-depth knowledge of the company's online system

Acquire in-depth knowledge of the internal procedures and systems

Excellent customer service and interpersonal skills

Excellent oral and written communication skills

Participate in classroom training sessions and product knowledge seminars.

1-2 years of marketing, sales or customer service experience

Strong desire to continue learning and developing professional skill sets

Exceptional customer service and communication skills

Increase community awareness on available promotions and services through interactive outreach initiatives

Educate community members on available services