Igaming Customer Support Agent Jobs in Iowa

Completing all expected training to continue to grow and validate their abilities

Supporting our ATM customer base via phone and chat

Validating customers who want to increase buy limits

Handling any functional questions regarding the usage of our terminals

Adhering to all performance expectations documented in the Customer Support Confluence page

High School Diploma or equivalent required

Maintains a basic knowledge and understanding of all products offered by EquiTrust.

Successfully manages a large volume of inbound calls in a timely manner.

Willingly takes on additional responsibilities as requested in order to accomplish department and Company objectives.

Must have basic mathematical, organizational, and problem-solving skills with attention to detail.

Ability to prioritize workflows, establish and meet deadlines and manage multiple concurrent tasks.

Basic computer skills and the ability to navigate multiple systems and programs including Microsoft Office, proprietary systems, and other technology solutions.

Highly organized, able to think 1 step ahead, takes initiative, time management, and able to handle many tasks

We all wear many hats so responsibilities may change over time!

Strong communication & customer service skills

Work remotely - anywhere in the USA

Hi! I’m Tim, Customer Support Manager at Rupa!

Customer support interactions with practitioners, patients, and lab partners through chat, email, and phone

Experience working in a call center environment

Experience in providing customers information about various tax types

Demonstrated experience with related work that requires attention to detail

Additional preference will be given to candidates who have experience with the GovConnectIowa application

Flexible Working Environment- Work from Home Opportunities

Experience equal to three years of full-time clerical or closely related work;

Internal Mobility (84% of our managers are promoted within)

Effective verbal and written communication skills

Ready to help and provide a memorable and delightful experience

401K retirement plan with company match

Flexibility to needs of business

Must have High School Diploma or GED Equivalent

Knowledgeable and experienced in service desk solutions;

Manage customers requests from beginning to end;

Proven working experience in providing customer support.

To ensure you feel good solving a big Human problem, we offer:

Have a positive, empathetic and professional attitude toward our customers at all times;

Respond promptly to customer inquiries;

Proven experience in the iGaming niche with provided samples or portfolio in advance;

Flawless writing skills with zero tolerance for mistakes or sloppy quality;

Ability to commit and strictly follow deadlines as they are crucial for all projects;

Work in a structured and methodical way and be able to follow instructions;

Easy-going, positive and highly responsible character;

Be part of a virtual superstar team;