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IT Help Desk Support Technician Jobs

Help Desk & User Support Technician
By SymphonyAI At San Diego, CA, United States
RACE: Innovates and accelerates the creation, development, and end-to-end management of Private Brands.
Basic computer knowledge including Microsoft skills
Previous experience providing customer support helpful, but not necessary
Excellent communication skills with proficiency with English a must.
Global experience – your peers and future friends in 5 countries
First point of contact for customers seeking technical assistance via phone or email
It Help Desk Support
By Gabes At , Murfreesboro, 37128 From $40,000 a year
Wide Range of Employee Benefit Programs
Full-Time Careers at Gabe’s Offer:
Employee Discount and Assistance Program
To see the full job description, please click the link below:
It Help Desk Technician
By Zeus Fire & Security At , Paoli, 19301
Responsible to perform IT inventory management.
Troubleshoot desktop issues such as printer connectivity, blue screens, and peripheral functionality. Troubleshoot remote device connectivity.
Install hardware and software upgrades, manage user accounts, maintain backup system, and assist with network and server changes and upgrades.
1 year of desktop support experience or equivalent experience
Screens, refers and diagnoses internal inquiries and helpdesk tickets as they relate to the maintenance of company computers and related systems.
Installs, configures, and upgrades computer hardware and software.
It Support Technician - It Service Desk
By University of Utah Health At , Salt Lake City, 84190
Knowledge / Skills / Abilities
Other duties as assigned by the help desk manager.
Ability to troubleshoot issues remotely.
Excellent customer service and communication skills, including written, verbal and telephone skills.
Previous contact or call center experience
Privacy experience (FERPA or HIPAA)
It Help Desk Technician
By Garden of the Gods Resort and Club At Colorado Springs, CO, United States
Formal Education and Job-Related Experience: College Degree, Certifications, or equivalent experience / training desired. High Level of mechanical and technical aptitude
Minimum Knowledge & Skills: Excellent Written and Verbal Communication Skills
Create/Manage User accounts in multiple systems.
Interface positively with other departments, offering assistance when needed.
License, Registration, and/or Certification Required: A+, Certification Desired. Additional technical certifications considered.
Process trouble tickets using Service Now system.
It Help Desk Technician
By Boulo Solutions At Dublin, OH, United States
Help Desk or Technical Support Experience
Experience with Windows and MacOS
Responsibilities of the IT Help Desk Technician:
Minimum Qualifications of the IT Help Desk Technician:
Respond to incoming support calls and emails
Provide Our Clients With Mobile Device, Desktop, and Laptop Support
It Help Desk/Desktop Support - Part-Time
By St. Ambrose University At Davenport, IA, United States

The Information Resources Technology Department at St. Ambrose University has part-time position opening for an energetic individual to provide Tier I/II helpdesk/desktop support for faculty, staff ...

It Help Desk Technician Apprenticeship
By OpenClassrooms At , Bakersfield $16 - $20 an hour
Or a recent college graduate looking to gain professional experience to improve your tech and digital skills
Or even an experienced professional in a different field looking to switch careers
Update knowledge about emerging industry or technology trends.
Able to work {{on-site within the employer's Location, remote, or hybrid}}
{{Education- Employer Specific}}: Have a high school diploma, vocational certificate, or equivalent.
Basic experience in IT, including
Level 2 It Help Desk Technician
By AI Engineers At , Middletown, 06457, Ct
Assist in the maintenance and management of servers, workstations, and network equipment
Provide first and second-tier support to end users for PC, server, network, remote access, and hardware issues
Troubleshoot and resolve technical problems via phone, email, remote access, and on-site visits
A minimum of 3 years’ experience in IT support, preferably in a Level 2 or higher capacity
Strong working knowledge of Windows and Mac operating systems, Microsoft 365/Office, Active Directory and various network protocols
Excellent problem-solving and troubleshooting skills
Help Desk Support Technician
By Arthur Grand Technologies At Corpus Christi, TX, United States
incident management tracking tool (Service Now)
Need to have experience in High call Environment
Prior Experience desktop support roles
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
It Service Desk Support Technician
By Green River Community College At , Auburn, 98092, Wa $4,948 - $6,494 a month
SPECIAL REQUIREMENTS, LICENSES AND CERTIFICATIONS:
Efficiently manage the employee loaner device check-out program, ensuring proper tracking and accountability of loaner devices to support inventory efforts.
The ideal candidate will have an associate degree or higher-level degree in computer science or equivalent work experience.
Excellent communication and interpersonal skills, able to describe complex technical issues to college community members with varying degrees of technical skill.
IT certifications - Hardware and/or Software certifications
A cover letter which specifically describes how you meet each QUALIFICATION
It Help Desk Technician
By TotalMed, Inc. At Utah, United States
Experience/Education (MUST be included on resume):
6 months of application and/or hardware experience preferably in a Call Center environment.
Must have competent PC skills, proficiency in MS Office required
Able to work in a flexible 24/7 work environment, preferred
It Help Desk Technician - Entry Level
By Middleground Technologies At Westchester, IL, United States
Incident Management: Log, track, and manage incoming support requests using ticketing systems, ensuring timely resolution and appropriate documentation.
Educational Background: High school diploma or equivalent. Relevant certifications or degrees in IT or related fields will be advantageous.
Time Management: Ability to prioritize tasks effectively and manage time efficiently to meet service level agreements (SLAs).
Customer Support: Provide exceptional customer service and technical support to clients via phone, email, or remote assistance tools.
Documentation: Create and maintain accurate records, documentation, and knowledge base articles for frequently encountered issues and solutions.
Learning and Development: Stay updated with the latest industry trends, technologies, and certifications relevant to the role.
Help Desk Technician / It Support Specialist (Legal/Law Firm)
By The Goodkind Group, LLC At New York, NY, United States
Hybrid Work Schedule – Work onsite and from home
accordingly. Additional responsibilities include assisting with IT related
Minimum 1 year of law firm experience
Help Desk Technician / IT Support Specialist (Legal/Law Firm)
Midsize law firm is hiring a Help Desk IT Technical Support Specialist whose primary
responsibility is to respond to incoming requests to the IT Help Desk via
It Help Desk Technician
By Step Up For Students At United States
Good organization, time management, and prioritization.
Working knowledge of Microsoft Server 2016, 2019, and 2022.
Strong knowledge of Microsoft Windows desktop operating systems and Office 365 administration.
Knowledge of cloud platforms preferably Azure.
Experience with hardware repair, preferably Dell systems.
Good knowledge of Azure VDI environments.
It Help Desk Support
By Akkodis At San Antonio, Texas Metropolitan Area, United States
SCCM - System Center Configuration Manager
Network, Hardware, Internal system settings, overall professional attitude.
Mohammed Irfan Murtuza at 732-402-8333
The Company will consider qualified applicants with arrest and conviction records.
It Help Desk Technician
By Ledgent Technology At Portland, Oregon Metropolitan Area, United States
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Must have the ability to work independently and with minimal supervision and reliance on management intervention
• Bachelor’s degree in technology field or equivalent experience
• Possess strong Technical Aptitude, analytical reasoning, and Excellent troubleshooting skills in relevant technologies
• Knowledge of banking policies, procedures, practices, and documentation preferred.
• Strong, clear communication skills; Excellent verbal, written, and interpersonal skills
It Help Desk Technician
By RSi At Columbia, SC, United States
IT Help Desk management experience
Office 365 enterprise platform management
Manage the workflow and engage escalated jobs within the internal IT Help Desk backlog
Technical troubleshooting knowledge and background
Strong problem solving and communication skills required
relentless innovation of RCM processes for the benefit of others.
Help Desk Support Technician
By eNGINE At Greater Pittsburgh Region, United States
Working knowledge of help desk software, databases and remote control
Utilize excellent customer service skills and exceed customers’ expectations
Preserve and grow your knowledge of help desk procedures, products and services
Proven working experience in providing help desk support
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
It Customer Success Specialist (It Support, Help Desk)
By City of Littleton At Littleton, CO, United States
Uses and maintains an information technology service management system, knowledge base and asset management system.
Keeps the asset management system up to date.
Two (2) years of information technology experience as a desktop analyst or similar IT support position experience
Certification or equivalent within 6 months of employment.
Sound reasoning, problem solving and decision making skills with the ability to troubleshoot and diagnose a wide variety of technology issues.
Requires strong knowledge of PC and network operating systems, including Windows and Windows applications.

Are you looking for an exciting opportunity to use your IT skills to help people? We are looking for an IT Help Desk Support Technician to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting and resolving customer issues, maintaining customer records, and providing excellent customer service. If you are passionate about technology and helping people, this is the job for you!

IT Help Desk Support Technician Job Description The IT Help Desk Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are the first point of contact for customers seeking technical assistance over the phone or email. The IT Help Desk Support Technician is responsible for troubleshooting, diagnosing, and resolving technical issues. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Excellent communication skills
• Knowledge of computer systems, hardware, and software
• Ability to work independently and as part of a team
• Ability to work under pressure
Job Qualifications
• High school diploma or equivalent
• Associate’s degree in computer science or related field preferred
• Certification in computer systems, hardware, and software preferred
Job Knowledge
• Knowledge of computer systems, hardware, and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in a customer service role
• Previous experience in a technical support role
Job Responsibilities
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Diagnose and resolve technical hardware and software issues
• Research questions using available resources
• Follow standard help desk procedures
• Log all help desk interactions
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes, and updates