Guest Experience Specialist Jobs

Greco Properties is looking for a Guest Experience Specialist for a diverse and unique community of guests at Lowa46 in Minneapolis, MN.

We are looking for a professional person who is outgoing, vibrant, engaging, hardworking, efficient, and who is very detail oriented to join our team. Micro managers, we are not. Therefore, we seek a self-starter who is responsive, engaged, and accountable as well as highly organized.

The Guest Experience Specialist will be the face of the property for all of our guests. They will oversee a variety of tasks to ensure the highest level of customer service in all guest relations, including but not limited to coordinating the details of the turnover process and promoting a strong sense of Community.

Minimum Responsibilities

The essential function is to assist the General Manager in ensuring all Guests are 100% satisfied from before they move in to the day they move out by consistently delivering enthusiastic and gracious service.

• Monitor and sort all incoming and outgoing packages and parcels
• Maintain responsive and courteous communication with the residents, applicants, co-workers and vendors.
• Manage all the day to day administration and organizational duties and tasks as assigned
• Post relevant content on Social Media
• Other duties as assigned
• Contribute innovative ideas to the team for marketing the property and improving resident satisfaction
• Respond and take action to resolve any issue impacting the regular day to day operations
• Support Sales and Leasing
• Coordinate the resident move-in experience from application to post-move-in
• Manage in-unit Housekeeping services
• Organize on and off-site social events

Minimum Requirements

• Due to the nature of our business, weekend, holiday, and/or evening hours may be required
• Highly effective communicator
• Manage multiple tasks simultaneously, detailed, organized and innovative
• Typical schedule is Tuesdays through Saturdays each week
• Professional, team player, dependable, outgoing, engaging with a positive attitude

Benefits

• Mileage reimbursement
• 401k program with company match
• Free state of the art fitness center access
• Fully paid health/dental for employee
• Bonus potential
• Paid time off
• Cell phone stipend

Greco Properties is an equal opportunity employer.