Experienced It Helpdesk Specialist Jobs

Experience with Active Directory, creating, deleting and modifying user accounts.

Active certification in related Microsoft IT certifications such as MTCS or MCSA (Windows Client/Server).

Must satisfactorily complete a Federal Background check.

Resided in the United States or its protectorate or territories (excluding short trips abroad, such as vacations).

Worked for the United States government as an employee overseas in a Federal or military capacity; or

Have been a dependent of a United States Federal or military employee serving overseas.

Provide first-line technical support for all internal users, including remote users.

Escalate issues to the IT Manager or appropriate team member as necessary.

Minimum of 2 years of experience in an IT helpdesk role, ideally in a Windows OS and networking environment.

Some experience with VOIP telephony or SIP is required.

Strong problem-solving skills and the ability to work under pressure.

Excellent verbal and written communication skills.

Assist management team with customer, employee, and financial related projects

Minimum three (3) years’ experience as an administrative assistant or similar relevant position

Excellent Teamwork and hospitality skills

Outstanding communication skills to include speaking, writing, and presenting

Strong organizational skills and attention to detail

Extensive knowledge and capability with office administration, clerical procedures, and recordkeeping systems

Remote Access Management by VPN Portal, Pulse Client via RSA Strong Authentication

File Management via Microsoft DFS

Good knowledge of enterprise information system

Ability to manage providers, outsourcing companies

Mastery of the architecture of the production system and its operation

Mastery of production methods and standards (ITIL)

Assisting with incident management and supporting requests

Monitoring applications and processes and applying in-depth knowledge to remediate issues

Must currently possess a 'Secret' or greater government security clearance as a requirement to be considered.

1 year experience with IT helpdesk required, 2 years' experience preferred

CompTIA A+ certification preferred but not required

Have a High School Diploma or an equivalent level of education