Experienced It Helpdesk Specialist Jobs in Texas

Develop and maintain knowledge base articles, user guides, and FAQs to facilitate self-help and user education.

2-3 years of experience of Microsoft Windows support (10/11 Server 2012/2019).

PC/network connectivity knowledge (Ethernet, TCP/IP).

Proven experience working in a helpdesk or technical support role.

Strong knowledge of computer hardware, software applications, operating systems, and network troubleshooting.

Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.

Call & customer handling skill

Answer Phone calls, Chat and Self-service tickets from end users and track status and progress to resolution

Answer user queries assist them with L1 troubleshooting

Adherence to policies and procedures set by client

Opens, logs, prioritizes, assigns, and closes calls logged in the IT Service Desk

Asks End User all the relevant information concerning the call made or issue reported

Provide first-line technical support for all internal users, including remote users.

Escalate issues to the IT Manager or appropriate team member as necessary.

Minimum of 2 years of experience in an IT helpdesk role, ideally in a Windows OS and networking environment.

Some experience with VOIP telephony or SIP is required.

Strong problem-solving skills and the ability to work under pressure.

Excellent verbal and written communication skills.