Experienced It Helpdesk Specialist Jobs in New York

Experience using help desk software and remote support tools preferred

Ideal Skills, Experience, and Competencies:

Strictly adheres to the use of the ticketing system for ALL incidents, changes, and problems; monitors and manages ticket work queues

1year of experience as a Customer Support Specialist or a similar customer service role preferred

Excellent analytical skills & problem-solving skills combined with the ability to provide a quick resolution to problems

High School Diploma/GED or equivalent work experience

Remote Access Management by VPN Portal, Pulse Client via RSA Strong Authentication

File Management via Microsoft DFS

Good knowledge of enterprise information system

Ability to manage providers, outsourcing companies

Mastery of the architecture of the production system and its operation

Mastery of production methods and standards (ITIL)