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Customer Care Manager Jobs

Customer Success Manager - Home Care
By A Place for Mom At Overland Park, KS, United States
3-5+ years of sales/account management experience.
Demonstrated experience in the senior care industry or other relevant experience and willingness to learn.
Experience working in a metrics driven environment.
Excellent communication and presentation skills.
Excellent customer service, coaching and training skills.
Strong computer skills necessary, including Word, Excel and PowerPoint.
Customer Care Manager Jobs
By diptyque Paris At New York, NY, United States
Order Management—constant communication with warehouse team ensuring that orders being shipped out quickly and correctly
Monitor quality of service and provide weekly, monthly, and quarterly service level insights and reports to upper level management
Strong communication with different stakeholders (stores, management, vendors…)
Strong interpersonal skills and an ability to build rapport with customers
Strong analytical and organizational skills
4+ years’ experience in customer service, e-commerce operations
Customer Service Manager, Airport Customer Care
By American Airlines At , Boston, 02116, Ma
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
This job is a member of the Airports Team within the Customer Experience Division.
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Customer Care Manager (Us)
By The Public Library of Science (PLoS) At , $70,000 - $74,675 a year
Excellent knowledge of management methods and techniques
Proven experience as a Customer Service Manager, Retail Manager or Assistant Manager
Improve customer service experience, creating loyal and engaged customers
Adhere to and manage the approved budget
Demonstrated track record of managing, developing and motivating teams, including experience directly supervising staff
Experience in providing customer service support
Customer Care Manager Ii
By Lumen At , Remote $43,830 - $97,560 a year
Act as single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts.
Provide critical date management and escalation support to meet committed delivery objectives.
Pro-actively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met.
Bachelor’s Degree or minimum, 1-2 years of related experience
Customer service, problem solving and analytical skills
Verbal, written and interpersonal communication skills
Customer Care Program Manager
By WorldLink US At United States
8+ years’ experience in program/project management, or consulting, preferably in customer experience management, customer support strategy and/or omni-channel strategy projects.
Manage multiple internal and external, cross functional and remote stakeholders.
Define business and systems requirements working with internal and external customers.
Clearly communicate goals, roles, responsibilities, and desired outcomes.
Manage risks of projects/programs, identify mitigation options and develop operational plans working with stakeholders.
Advanced knowledge of customer support digital technologies, protocols, and development tools/platforms for producing customer-facing support
Assistant Customer Care Manager
By PulteGroup At , Myrtle Beach, Sc
Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience
Develop independence within role through on the job training and experience
Some Customer service experience or equivalent preferred
Some construction experience or equivalent preferred
General knowledge of building codes
Construction Customer Care Manager
By Toll Brothers At , Saddle River, 07458, Nj
Customer experience management and improvement
3 - 5 years of prior management experience
Recruit, train, develop and motivate employees; Performance Management
Ability to plan and prioritize while focusing on detail orientation and effective time management
Manage continuous construction quality improvement through reporting, investigating and problem solving
Manage department budget and spending
Customer Care Project Manager
By EDCi At Appleton, WI, United States
5+ years Project Management experience required
Client and contract management experience is required
Create and manage project management deliverables and work/resource plans that deliver on time with excellent quality.
Collaborate with team members in project effort analysis, issues management, risk management and quality assurance.
Ability to manage on-site and remote team resources in a fast-paced environment.
Ability to perform risk analysis, issue management, and thorough status reporting.
Customer Care Specialist - Appfolio Property Manager
By AppFolio, Inc. At United States
AppFolio Property Management software knowledge preferred
Property Management industry knowledge preferred
1+ years of experience working in a remote position preferred
High degree of flexibility and effective time management
Create effortless, joyful, and personalized customer experiences that inspire our customers and their communities to win.
Become an expert in AppFolio Property Manager features, best practices, and common workflows.
Customer Care Manager Jobs
By M/I Homes, Inc. At Naperville, IL, United States
Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
May complete work orders (MW Region: May complete work) required to meet customer needs; provides problem solving on-site.
Contacts and schedules appropriate subcontractors to perform work as required.
Directs and supervises subcontractors to improve efficiency and workflow.
Maintains service vehicle inventories including appropriate materials and equipment.
Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
Manager, Customer Care Jobs
By Avid At California, United States
Provides Technical Account Management functions for key customers within region as needed.
Knowledge of IT Technologies and Networking is a benefit.
Manages the team towards exceeding the Avid Customer Success Performance Metrics
Extensive Technical Support experience, preferably in the B2B segment.
Ability to learn new lingo and technologies applicable to customer’s and industry’s technologies is a requirement.
Bachelor’s degree in relevant field or comparable professional experience.
Manager, Airport Customer Care
By American Airlines At Chicago, IL, United States
Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Ensures all internal audit requirements are in compliance
Audiology And Customer Care Services Manager.
By Orka At United States

We are seeking an experienced process manager for our Audiology and Customer Care teams to help set up the infrastructure for our innovative hearing aid product. Built from the ground up, our ...

Customer Care Manager Jobs
By Sunlighten At Overland Park, KS, United States
2-year process management experience in customer service field
Focuses on helping team members improve their skills and knowledge through day-to-day coaching.
Excellent problem solving and analytic skills
Leadership skills- especially in a team environment
Encourages team members to look for opportunities for process simplification and improvements
Directs the departmental improvement team in the creation and monitoring of key process improvement measurements and their graphic display.
Construction Customer Care Manager
By Toll Brothers At , Reston, 20190, Va
Customer experience management and improvement
3 - 5 years of prior management experience
Recruit, train, develop and motivate employees; Performance Management
Ability to plan and prioritize while focusing on detail orientation and effective time management
Manage continuous construction quality improvement through reporting, investigating and problem solving
Manage department budget and spending
Manager, Airport Customer Care
By American Airlines At , Dallas, Tx
Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
Minimum Qualifications- Education & Prior Job Experience
This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Manager, Customer Care Jobs
By Litera At , Remote
5+ years of experience in technical support, with at least 2 years in a management role
Knowledge of ITIL and IT service management best practices
Experience with CRM systems and incident management tools
Manage a team of technical support specialists, providing coaching, mentoring, and support as needed.
Manage and prioritize the workload of the technical support team, ensuring that resources are allocated effectively to meet customer needs
Experience with on-premises technology and related support services
General Manager, Employee Communications, Reservations And Customer Care
By Delta At , Atlanta, Ga
Ability to communicate effectively with all levels of management and frontline employee groups.
Manage complex, fast-moving and unexpected communications challenges.
Demonstrated experience developing and maintaining constructive relationships with and providing counsel to senior-level business leaders.
Minimum of seven years (10 years preferred) of employee/internal communications-focused experience.
Experience developing creative, effective approaches to difficult communications challenges.
A working knowledge of Microsoft Word, Excel, PowerPoint and Outlook is essential.
Customer Service Manager, Airport Customer Care
By American Airlines At Washington, DC, United States
This job is a member of the Airports Team within the Customer Experience Division.
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a Customer Care Manager to join our team and help us provide exceptional customer service! As the Customer Care Manager, you will be responsible for managing the customer service team, ensuring customer satisfaction, and developing strategies to improve customer service. If you have a passion for customer service and are looking for a rewarding career, this is the job for you!

A Customer Care Manager is responsible for providing excellent customer service and managing customer relationships. This includes responding to customer inquiries, resolving customer complaints, and providing customer support.

What is Customer Care Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to handle customer complaints and difficult situations
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Proficiency in computer applications

What is Customer Care Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• At least 3 years of customer service experience
• Knowledge of customer service software, databases, and tools

What is Customer Care Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices

What is Customer Care Manager Job Experience?

• At least 3 years of customer service experience
• Experience in customer relationship management
• Experience in problem-solving and conflict resolution

What is Customer Care Manager Job Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Resolve customer complaints and disputes
• Provide customer support and assistance
• Monitor customer service metrics and performance
• Develop customer service policies and procedures
• Train customer service staff on customer service best practices
• Maintain customer service records and reports