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Contact Center Representative Jobs

Contact Center Donor Care Representative I (Oklahoma City, Ok)
By Our Blood Institute At Oklahoma City, OK, United States
1 year previous experience in customer service or telemarketing or sales position preferred
Maintain and update donor call profiles through accurate data entry
High school diploma or equivalent required
Pleasant voice and professional manner required
Flexibility to work unscheduled or long hours in response to a crisis or special blood needs
Ability to effectively communicate & speak clearly to the public over the phone
Customer Contact Representative Jobs
By Dairy Farmers of America At Mansfield, MA, United States
High school diploma (or equivalent) plus one year of related order-to-cash experience required
One year of post-secondary education with emphasis on business and/or accounting related discipline preferred
Proficiency with Microsoft Windows, intermediate Excel skills
Accurately keys both verbal and written orders after verifying content and/or calculating cash totals.
Verifies daily check-off sheets to ensure all required orders are entered in the system.
Maintains files for all order-to-cash transactions and their supporting documents.
Contact Representative (Collection Representative)
By Internal Revenue Service At , Holtsville, Ny $37,696 - $60,641 a year
Participates in on-the-job and classroom training to gain experience in providing a limited range of administrative and technical assistance to taxpayers.
Work Location: Hybrid remote in Holtsville, NY
The following are the duties of the Collection Contact Representative:
Pay: $37,696.00 - $60,641.00 per year
Contact Representative Jobs
By US Veterans Health Administration At , Wallops Island, Va $42,022 - $54,625 a year
Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
If you are relying on your education to meet qualification requirements:
Explains in detail the process of filing a claim for benefits, eligibility requirements, repayment plans, waivers, and advises on forms.
Talks with callers to evaluate their knowledge and understanding of the administrative processes and actions necessary in order to resolve issues.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
You will be evaluated for this job based on how well you meet the qualifications above.
Representative, Contact Center Ii
By EVERSOURCE At , Manchester, Nh From $22.11 an hour
At least 1 year of previous experience helping customers in any capacity/line of work.
Candidates with College degrees who do not have customer-related experience are encouraged to apply!
Must pass pre-employment skills testing and background check and drug screening
The Experience We’re Looking for from You:
High school diploma or equivalent required.
The ability to speak Spanish is a plus.
Representative, Partner Contact Center (Remote)
By Starbucks At , Seattle, 98134, Wa
Case management experience preferred 1 year
Human resources experience or education preferred 1 year
Answer a high volume of inbound calls in a fast paced environment regarding human resource policies, benefits and pay.
Experience working in a customer service or contact center environment 2 years
Experience researching, analyzing and problem solving in a fast-paced environment 1 year
Utilize multiple systems to research, troubleshoot and provide issue resolution
Contact Representative (Collection Representative)
By Internal Revenue Service At , Memphis, Tn $37,696 - $60,641 a year
Participates in on-the-job and classroom training to gain experience in providing a limited range of administrative and technical assistance to taxpayers.
Work Location: Hybrid remote in Memphis, TN
The following are the duties of the Collection Contact Representative:
Pay: $37,696.00 - $60,641.00 per year
Contact Representative (Collection Representative)
By Internal Revenue Service At , Jacksonville, Fl $37,696 - $60,641 a year
Participates in on-the-job and classroom training to gain experience in providing a limited range of administrative and technical assistance to taxpayers.
Work Location: Hybrid remote in Jacksonville, FL
The following are the duties of the Collection Contact Representative:
Pay: $37,696.00 - $60,641.00 per year
Contact Representative (Collection Representative)
By Internal Revenue Service At , Detroit, Mi $37,696 - $60,641 a year
Participates in on-the-job and classroom training to gain experience in providing a limited range of administrative and technical assistance to taxpayers.
Work Location: Hybrid remote in Detroit, MI
The following are the duties of the Collection Contact Representative:
Pay: $37,696.00 - $60,641.00 per year
Contact Representative (Collection Representative)
By Internal Revenue Service At , Chamblee, Ga $37,696 - $60,641 a year
Participates in on-the-job and classroom training to gain experience in providing a limited range of administrative and technical assistance to taxpayers.
Work Location: Hybrid remote in Chamblee, GA
The following are the duties of the Collection Contact Representative:
Pay: $37,696.00 - $60,641.00 per year
Contact Representative Jobs
By US Bureau of Land Management At , Ely, Nv $42,022 - $54,625 a year
If you are relying on your education to meet qualification requirements:
You will be evaluated for this job based on how well you meet the qualifications above.
Researches requests for copies of documents, i.e., patents, plats, serial register pages and other related material.
Be sure to read the How to Apply and Required Documents Sections.
Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.
May require a one-year probationary period.
(Remote) Contact Center Representative
By Sun Life At , Wellesley Hills, 02481, Ma
Remote Contact Center Representative – Fullscope Reinsurance Management Services
Drive timely resolution of various call types, creating a positive client experience.
Prior customer service or contact center experience.
Document calls in a clear and concise manner.
Engage other departments, when needed, to address complex service issues.
Maintain an understanding of the different clients, products and department functions.
Customer Contact Center Representative - Online Assistance Representative (Remote)
By Virginia Retirement System At , , Va $66,817 a year
Counsels members on financial wellness, planning resources, and terminology.
Executes and communicates appropriate policies and procedures and assists other representatives.
Essential functions include but are not limited to:
Mandatory training classes will take place virtually Monday through Friday, 8am – 5pm.
Contact Center Representative - Remote
By Matrix Medical Network At , Dallas, 75201, Tx $17 an hour
Explain the benefits of health risk assessments and overcome objections
Experience in a metrics driven environment, Key performance goals (Attendance, ACW, Utilization, Schedule Adherence, Assessments scheduled per hour, Call Quality, etc.).
Strong typing and computer navigation skills
Demonstrated ability to explain/educate on the benefits of a service or program and overcome objections to participation
2-3’s years recent consecutive call center experience required
High volume Outbound call center experience
Contact Center Quality Representative
By Allina Health System At , Coon Rapids, 55433, Mn
0 to 2 years of customer service experience required and
Evaluates interactions with customer by listening to calls, reviewing emails or chat transcripts based on established guidelines.
Measures quality using service excellence program.
Recognize and celebrate excellence with written documentation.
Documents feedback of areas needing improvement for each call.
Provides feedback to leadership to leadership regarding trends noticed during quality monitoring.
Contact Representative (Customer Service Representative)
By Internal Revenue Service At , Cheektowaga, Ny $18.06 - $21.11 an hour
No tax experience is needed and the IRS provides in-depth training.
Please see the job announcement for complete qualifications, and to apply online.
Pay: $18.06 - $21.11 per hour
Customer Contact Center Representative - Online Assistance Representative (Remote)
By Virginia Retirement System At , Tazewell, Va $66,817 a year
Counsels members on financial wellness, planning resources, and terminology.
Executes and communicates appropriate policies and procedures and assists other representatives.
Essential functions include but are not limited to:
Mandatory training classes will take place virtually Monday through Friday, 8am – 5pm.
Customer Service Representative Ii (National Contact Center Inbound)
By 3M At , San Antonio, Tx
One (1) year of customer service experience in a private, public, government, or military environment
One (1) year of call center experience
Experience with Microsoft Office applications
Experience with multi-tasking and toggling through 4-5 different systems (dual screens)
Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)
Additional qualifications that could help you succeed even further in this role include:
Contact Center - Patient Service Representative
By Urology Austin At Austin, TX, United States
Minimum 2 years medical office experience, preferably in a surgical practice.
Customer service experience in a healthcare environment preferred.
Basic knowledge of insurance plans, including Medicare & Medicaid.
Work with the billing office as needed to ensure proper entry of patient insurance information.
Assist with insurance verification of new patients and established patients with new insurance.
Collect co-payments from all patients, as required.
Legal Administrative Specialist (Contact Representative)
By USAJOBS At Wallops Island, VA, United States
Counseling individuals about federal benefits; and
Three years of general experience, one year of which was equivalent to the GS-04 grade
You must be a U.S. citizen to apply for this job
Subject to a background/suitability investigation
May serve a probationary period
Selective Service Registration is required for males born after 12/31/1959

Are you looking for a job that offers a great work-life balance and the opportunity to help customers? We are looking for a Contact Center Representative to join our team and provide exceptional customer service!

A Contact Center Representative is a customer service professional who provides assistance to customers over the phone, via email, or through online chat. They are responsible for responding to customer inquiries, resolving customer complaints, and providing general customer service support.

What is Contact Center Representative Skills Required?

• Excellent communication skills
• Ability to multi-task
• Problem-solving skills
• Patience and empathy
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Contact Center Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Contact Center Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools

What is Contact Center Representative Experience?

• Previous customer service experience
• Experience in a call center environment

What is Contact Center Representative Responsibilities?

• Respond to customer inquiries via phone, email, or online chat
• Resolve customer complaints in a timely and professional manner
• Provide general customer service support
• Follow up with customers to ensure their satisfaction
• Document customer interactions in customer service software
• Maintain customer service records