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Contact Center Representative Jobs in Ohio

Digital Service Representative - Contact Cent
By Sun Community Federal Credit U At , El Centro, 92243 $19.00 - $31.50 an hour
Education/Certification: High school graduate or equivalent, some college preferred.
Required Knowledge: Knowledge and ability to provide extraordinary member services.
Solid math and bookkeeping skills.
Experience Required: One to three years of experience as a Member Service Representative I.
Ensures member’s online account or loan application information is complete and accurate.
Actively and professionally cross sells Credit Union services and products while building member financial relationships.
Contact Center Associate Ii
By IEEE Corporate At , Piscataway, Nj
And other responsibilities as designated by department management
Receive research and respond to member and customer inquiries, regarding membership, single sale orders, subscriptions, society membership, services, benefits and status
Manage and monitor individual daily workflow to department standards
Bachelor's degree or equivalent experience Pref
2-4 years customer service experience in a high volume call center providing specialized and expert assistance to all client levels. Req
Excellent oral and written communication skills
Contact Representative (Collection Representative)
By Internal Revenue Service At , Holtsville, Ny $37,696 - $60,641 a year
Participates in on-the-job and classroom training to gain experience in providing a limited range of administrative and technical assistance to taxpayers.
Work Location: Hybrid remote in Holtsville, NY
The following are the duties of the Collection Contact Representative:
Pay: $37,696.00 - $60,641.00 per year
Representative, Contact Center Ii
By EVERSOURCE At , Manchester, Nh From $22.11 an hour
At least 1 year of previous experience helping customers in any capacity/line of work.
Candidates with College degrees who do not have customer-related experience are encouraged to apply!
Must pass pre-employment skills testing and background check and drug screening
The Experience We’re Looking for from You:
High school diploma or equivalent required.
The ability to speak Spanish is a plus.
Representative, Customer Contact Center
By Whirlpool Corporation At , Lansing, Mi $15 an hour
Ability to manage multiple tasks and computer systems.
At least 1 year of customer service experience in a virtual environment or equal experience in customer service.
Intermediate computer skills and ability to navigate through multiple systems
Virtual environment experience a plus
Experience with computer setup and overall computer literacy
Previous virtual call center experience or applicable retail customer service experience
Contact Center Representative Jobs
By Imaging Healthcare Specialists At , Athens, 30606, Ga $14 an hour
Training to become a scheduler and more
Leadership Growth and Development Training
4 Weeks of PTO for part time and full time team members
Medical, Dental, Vison, HSA Contribution and 401k matching
Maintains call center database by accurately entering and verifying information on a timely basis, updates patient information.
Why Should You Work For IHS?
Member Contact Center Representative
By Firefighters Community Credit Union (FFCCU) At Cleveland, OH, United States
Identify opportunities and recommend solutions that will benefit the member
Assist members with service requests and provide solutions on a variety of financial accounts.
Answer member questions and provide solutions.
Identify sales opportunities, based on member's needs
Follow up with new members
Efficiency, accuracy, and professionalism are vital for this position.
Member Service Representative I/Ii, Contact Center Operations
By Navy Federal Credit Union At , Winchester, 22602, Va $19.50 - $23.00 an hour
Possess organizational, planning and time management skills
Exercise active listening skills to respond to inquiries and account requests
Possess research, analytical, and problem-solving skills
Effective skill exercising initiative and using good judgment to make sound decisions
Basic skills navigating multiple screens and PC applications and adapting to new technologies
Basic skills maintaining composure in a high production and changing environment

Are you looking for a job that offers a great work-life balance and the opportunity to help customers? We are looking for a Contact Center Representative to join our team and provide exceptional customer service!

A Contact Center Representative is a customer service professional who provides assistance to customers over the phone, via email, or through online chat. They are responsible for responding to customer inquiries, resolving customer complaints, and providing general customer service support.

What is Contact Center Representative Skills Required?

• Excellent communication skills
• Ability to multi-task
• Problem-solving skills
• Patience and empathy
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Contact Center Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Contact Center Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools

What is Contact Center Representative Experience?

• Previous customer service experience
• Experience in a call center environment

What is Contact Center Representative Responsibilities?

• Respond to customer inquiries via phone, email, or online chat
• Resolve customer complaints in a timely and professional manner
• Provide general customer service support
• Follow up with customers to ensure their satisfaction
• Document customer interactions in customer service software
• Maintain customer service records