Customer Contact Representative Jobs

Ensure daily and periodic orders and transactions into the system in a timely and accurate basis, employing knowledge of the order-to-cash process to provide a high level of customer service.
Duties and Responsibilities:

• One year of post-secondary education with emphasis on business and/or accounting related discipline preferred
• Performs special projects and miscellaneous duties as assigned.
• Detail-orientated
• Reliable and has the ability to meet deadlines
• Ability to research and resolve order-to-cash related problems
• Accurately keys both verbal and written orders after verifying content and/or calculating cash totals.
• Proficient 10-key skills
• Proficiency with Microsoft Windows, intermediate Excel skills
• Team player
• High school diploma (or equivalent) plus one year of related order-to-cash experience required
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.
• Strong customer focus
• Maintains files for all order-to-cash transactions and their supporting documents.
• Verifies daily check-off sheets to ensure all required orders are entered in the system.
• Accurately processes all documents related to billing (including credits, delivery confirmations, etc.).- Communicates with both internal and external customers to investigate and resolve discrepancies in the order-to-cash process.
• Excellent communication skills
• Assists others in meeting daily and periodic deadlines.

EEO/AA/Female/Minority/Disabled/Veteran