Computer Service Desk Technician Jobs

Strong communication skills with clients, coworkers, management, and other groups within the USF Information Technology department

This position will need to perform the duties listed above remotely as needed.

Windows 7 through 11 and Mac OSX experience

1 year professional computing experience

Knowledge of principles and operation of computer systems and related peripheral equipment

Basic computing experience in a formal or informal job capacity

Experience with a Mobile Device Management (MDM) software for provisioning and managing mobile devices

A passion for working with PC hardware and connectivity components, a strong knowledge of Windows 10, and experience supporting monitoring tools

Monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set

Experience with ServiceNow and/or Remedy

Experience serving as a user liaison for basic computer system end-user operations

Experience with one or more of the following: SCCM, VDI and VMWare, Command Line/PowerShell commands

Document all work performed and provide detailed reports to management.

2-year technical degree, OR intensive technical Boot Camp experience (Experience will be considered in lieu of a formal education).

Provide technical support both remotely and on-site.

Proven experience as a Computer Help Desk Technician or similar role.

Excellent problem-solving skills and attention to detail.

Strong communication and interpersonal skills.

Excellent communication and customer service skills

Knowledge of computer hardware and software applications

Women, minorities, LGBTQ+, veterans, and people with disabilities are encouraged to apply.

Respond to inquiries from faculty, staff, and students regarding computer hardware, software, printer, and network-related issues.

Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity.

Install, configure, and maintain computer hardware and software applications.

Position minimum requirements: 1-3 years (Jr) 3-5 years (Mid) (IT environment preferable).

Experience with Remedy Action Request System and Service Now applications.

Applicant must possess refined critical thinking skills, should be a self-starter, adaptive to a dynamic environment, dependable and reliable.

Prior experience in a government consulting services environment is preferred.

CompTIA Security+ certification or higher

Provide Service Desk customer interface support.

Strong organization, time management, and prioritizing skills

Controls user’s computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

1-3 years’ experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11

Effective troubleshooting and documentation skills

Solid troubleshooting, communication, documentation, and time management skills.

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Excellent communication skills, both written and verbal.

Experience as a help desk technician or other customer service role.

Minimum 1-year experience in website application development.

Minimum 2-year experience in Information Technology.

Controls user’s computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:

Effective troubleshooting and documentation skills

Strong technical and client interaction skills.

Knowledge of information systems service management / service control processes and methodologies

Knowledge and understanding of information systems technology areas

Knowledge of Windows Operating Systems and iOS

Knowledge of the Microsoft Office suite of applications

Good verbal and written communication skills coupled with solid interpersonal skills

Experience in a support desk role within an ICT service provider or contact centre environment.

Experience, Education and Specialized Knowledge and Skills

Evaluate documented resolutions, analyze trends, and escalate appropriately to management to prevent recurring issues.

Assist in application rollouts according to change management best practices.

Manage site content, ensuring pages are organized, current, appear professional and provide workflow capabilities that support the organizational mission and goals.

Assist with training DEC Teams on how to create knowledge base articles.

Review, improve, and design knowledge content from our Service Desk support teams.

Assists in the management of asset Lifecyle activities.

Performs desktop software license management and inventory control.

Takes initial telephone or email inquiries and troubleshoot and manage hardware, software or network problems with users.

Acts as communication coordinator and situation manager during any critical incidents call bridge events.

Strong customer service and interpersonal communication skills with a dedication to customer satisfaction.

Technical knowledge of PC hardware, operating systems, and networking.

Provide excellent phone support and oral and written communication skills.

Requires a high school diploma or equivalent and 2+ years of prior relevant experience.

Experienced working in a customer service or call center environment.

Experience working in a lab or professional environment.

After an initial acclimation period, you will be responsible for providing phone, email, and web support to users.

Assist with determining if equipment replacement is warranted and arrange appropriate resolution under warranty.

Trade School Certificate or Associate Degree in related field. Experience / Technical Requirements:

None Other Skills and Abilities

---- Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities

Controls user\'s computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

1 year experience in call center or service desk environment.

Good problem solving, communication and time management skills.

Must have knowledge of high volume technical and customer support call center ticketing systems.

Must have experience troubleshooting and problem solving customer issues in a technical environment.

Must have experience with current Microsoft products.

Must be able to work independently in the absence of direct supervision, especially during the evening and weekend shifts.

Ability to handle oneself in a professional manner working in a highly stressful environment.