Computer Service Desk Technician Jobs in Texas

This position is a job family. There are three levels.

Installs, configures, maintains and supports desktops, telephone handsets and printers

Documents all installations in accordance with GECU standards

Performs preventive maintenance on workstations

Other duties assigned or required in connection with the general operation of the credit union

Proficiency in Windows Operating Systems, workstations, printers and service desk methodologies

Identifying, escalating priority issues and reporting to the high-level management

Experience in the IT support desk tools will be added advantage for troubleshooting IT environment remotely with Software

Experience up to 8 yrs Call based support

Should have adequate Customer Handling Skills over the phone and onsite

Handle multiple support tickets at the same time., Desktop Support Helpdesk Support, Should know about the SLA and its criticality,

Answering phones from customers professionally and responding to customer inquiries and complaints

Endpoint Management and security includes OS deployment and patching, application updates and vulnerability management, carried out both on site and remotely

Ability to work in a technical team environment and interact with all levels of management

Management and configuration of multiples Operating Systems including Windows and MacOS

Writes and edits technical documentation for Service Desk team for knowledge sharing

Manage IT inventory and order new equipment and software as needed

Set up and move company computing equipment as well as shipping hardware to remote workforce

Remote support of Mytech Partner’s managed services clients during business hours, M-F (1 hour lunch break)

Self-motivated and responsive to management and clients

Prior industry experience desired, specifically supporting Microsoft-based workstations

Ability to concisely document processes, issues, resolutions; strong writing skills required

Strong problem solving and critical thinking abilities

Respond to client service requests

Document all work performed and provide detailed reports to management.

2-year technical degree, OR intensive technical Boot Camp experience (Experience will be considered in lieu of a formal education).

Provide technical support both remotely and on-site.

Proven experience as a Computer Help Desk Technician or similar role.

Excellent problem-solving skills and attention to detail.

Strong communication and interpersonal skills.